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The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5
160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Hotel amenities
Ranked #6 of 166 hotels in Chicago
4.5 of 5 stars 356 Reviews
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356 reviews from our community

What travellers say about this hotel
  • Room service(9)
  • Very nice(8)
  • Water Tower place(6)
  • American Girl(5)
  • Great view(4)
  • Michigan avenue(4)
  • Magnificent mile(3)
  • Best hotel(3)
  • Good location(3)
Traveller rating
    263
    57
    22
    9
    5
Only show reviews for Family (74) | Couples (111) | Business (116)
Date Rating
jenntish
Matawan, New Jersey
Senior Contributor
25 reviews
14 helpful votes
4 of 5 stars Reviewed 31 October 2011

Impeccable service--walking down the hall an employee pressed the down button for me since they saw me approaching. Gym was great--peppermint infuse chilled towels!!! More

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Senoo
1 review
5 of 5 stars Reviewed 30 October 2011

High end hotel, very clean rooms and people are the best of all! More

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LookOut1313
nashville, tn
Contributor
15 reviews
14 helpful votes
4 of 5 stars Reviewed 28 October 2011

We went to Chicago as tourists - and so we found the hotel perfectly situated. Our room which was a deluxe room with a water view was great. It was large enough to comfortably accommodate 4 people and though one had to look sideways for the view, the city scape in front of our window was lovely. The room was... More

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Cwynn
Indy
Senior Contributor
21 reviews
4 helpful votes
5 of 5 stars Reviewed 27 October 2011

The location is perfect. Nothing bad to say. Top notch service. More

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Linda H
Dayton, Ohio, United States
1 review
5 of 5 stars Reviewed 26 October 2011

Beautiful hotel and great views. Our room was spacious and beautifully furnished. Bathroom was huge, with double sinks, mirrored walls, nice amenities. Great location for shopping as it's attached to Water Tower Place. More

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Samwise001
San Francisco Bay Area
Contributor
15 reviews
26 helpful votes
4 of 5 stars Reviewed 20 October 2011
2
people found this review helpful

I've been to a number of Four Seasons throughout the world and unfortunately I can't rank this as high or even up to par as the others. Was here for a few days for business and just a number of things that made it an ok experience. I had them sync my profile to my reservation, and my wife called... More

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Thomas Segesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
31 October 2011

Dear Not overly impressed, Thank you for sharing the feedback regarding your recent stay at our hotel. We are sorry to hear that your stay did not live up to expectations. We apologize that you did not receive a birthday dessert as you should have, and we are following up with our staff to ensure this mistake does not happen... More

mark d
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 19 October 2011

By sharing your experiences you're helping travelers make better choices and plan their dream trips. Thank you!Stayed here for business and brought my family along. they were dynamic, personable and the service was without compare. they did their best to exceed every expectation i had. we needed a fridge, they brougth it immediately. Our child was with us and they... More

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take-your-time
Australia
Contributor
16 reviews
10 helpful votes
4 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

The Elysian was fully booked so we decided to try the Ritz and it was a great hotel in typical Four Seasons character. The rooms are not flashy but ours offered a great view of Lake Michigan and was quite large by comparison to other US hotel rooms (deluxe room category). However the bathrooms were old and a disappointment: the... More

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Gutreaction
Westport, Connecticut
Senior Contributor
23 reviews
41 helpful votes
3 of 5 stars Reviewed 14 October 2011
3
people found this review helpful

Jackson Browne write a hit song about three decades ago called The Pretender about a man who lives a life that is not his. The same is true of the Ritz Carlton Chicago. Let’s start with the revelation that the Ritz Carlton is not really a Ritz Carlton. It is a Four Season’s property with the name, logo and towels... More

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Michael Nenner, Senior Marketing Director at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
19 October 2011

Dear Gutreaction, Thank you for your feedback for The Ritz-Carlton Chicago. I'm very sorry to hear your stay with us did not live up to expectations. Please be assured I've followed up with the appropriate contacts and have shared your concerns with our hotel. We would love to welcome you back in the future to prove our value to you... More

joewampler48
Danville, California
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 12 October 2011

every tme we go to Chicago we always go to the Ritz---i love the swimming pool and use it every day.we love to come back and have a drink with Romel and Stacy after a day of walking shopping and visiting our kids in Lincoln Park. We were only supposed to stay 3 days and ended up 6 days. More

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The Ritz-Carlton Chicago (A Four Seasons Hotel) Also Known As

  • Four Seasons Chicago Hotel
  • Ritz Chicago
  • Four Seasons Chicago
  • Ritz-Carlton Chicago
  • Chicago Four Seasons
  • Chicago Ritz
  • Chicago Ritz-Carlton
  • Ritz Carlton Chicago
Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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