The service was exceptional. The staff went out of theri way to serve our needs. we would definitely tell others this is the best place in Chicago for their travel accomodations. More

this was our first weekend in Chicago with our kids and the Ritz made it all easy and fun. the toy cart made them feel welcome, and the robes let them feel grown up and part of the experience. the waitstaff in the restuarant had smaller kids sized plates and silverware that again made them feel like guests rather than... More

When you stay at a Four Seasons and Ritz Carlton you expect more to say the least. The hotel staff were amazing! They catered to our every need and actually exceeded my expectations. We stayed in a Lake view Suite which were two rooms and a parlor room with amazing views. The rooms was really nice although the bathrooms still... More

You have to experience the Chicago Ritz to understand. Even my dog is like two paws up! More

We stayed at the Ritz for the Magnificent Mile lighting. The staff went out of their way to keep everyone in our family happy. There were nice little extras for the kids like a toy wagon on our arrival, cookies, gummies and a drink waiting for us at night, kids' toiletries, and robes. The Christmas tree lighting in the lobby... More

The Ritz Carlton in Chicago's Water Tower can't be beat for it's location-- especially when the cold winds blow off Lake Michigan. An elevator ride delivers you to eight floors of shopping heaven--Water Tower Place-- without ever braving the elements. I've stayed at this hotel a number of times and am always taken with the warm welcome, helpful staff and... More

I recently surprised my husband with a stay at the Ritz Carlton to celebrate his 60th birthday. From the moment we arrived at the valet, their excellent staff made us feel welcome and comfortable. We had a lovely room on the 16 th floor which offered a beautiful view of the city & lake. We enjoyed massages and manicure/pedicures in... More

The Ritz Carlton sits on top of Water Tower Place right on the Magnificent Mile so the location can't be beat. You take the elevator up and it's like stepping into a little oasis of luxury and calm in the midst of Chicago. Rooms are well done and very comfortable. My room had beautiful views of Lake Michigan which I... More

My family stayed at the Ritz Carlton over last weekend and found it not to be up to the standard of the other Four Seasons properties we have stayed at. Don't get me wrong, when held up against average standards this hotel is very nice but there were multiple things (although they be individually small) that I would not expect... More