Stayed here with family in July 2012 due to proximity to American Girl and Lego store. Great location to all the best shops and restaurants along Michigan Ave. Paid $700 for 2 room suite which was very nice but we had to call the front desk repeatedly for valet service and to provide the "extras" included with the American Girl... More

It's hard to fault a place that tries very hard to fulfill expectations of its guests. The views are great, the service is great, the rooms are luxurious, and the location (for many visitors) is wonderful. You might find very much like the "old money" feel of the place. However, some visitors might miss an in-room coffee machine (not the... More

Arrived at the Ritz for a weekend get-away. It's a beautiful hotel, and we asked for a lake view and it was gorgeous! We let them know we were celebrating an anniversary and a birthday and they went out of their way to put a dessert and champagne in our room! Every morning we used the great fitness facility and... More

Can't wait for my next trip to Chicago! Exceptional staff, accommodations, and the location is perfect. Though in town for a business trip I took full advantage of my free time and enjoyed the gym/spa facilities and the nearby shopping. The staff were very courteous and helpful in arranging show tickets and giving directions to the local running paths. They... More

I recently took several of my employees to the Ritz Carlton in Chicago for a celebratory weekend. Even prior to our arrival I was contacted by Jon in concierge to make sure that everything would go smoothly at check in. Upon arrival we checked in smoothly and proceeded to our room. If you have the opportunity, I would highly recommend... More

This is such an amazing hotel. The food is delis! Try the Deca salad with salmon. The staff is very knowledgeable and able to pair wine or cocktails with your entree. Amazing ambiance and lovely musical entertainment at night on the weekends. The best part of all is the new outdoor terrace is ready and absolutely stunning! The DEC at... More

You know the hotel is exceptional when the individual you share an elevator ride with mentions they have been visiting this property for years and couldn't imagine staying anywhere else......Amazing service, great location, spectacular views......I could not agree more!!!

This was our first time staying at a Ritz. We had a beautiful Lake view that I loved waking up to and the room was decorated very nicely. The toiletries were nice but the toilet paper was 1-ply. You'd think they would at least have 2-ply toilet paper for such a fancy hotel. The lobby was gorgeous although we didn't... More

Excellent stay, great room, great location. I had only one issue, and it was minor. Ordered room service - attendant informed me that the wait would be a little long - actually arrived before quoted time. Burger was ordered 'medium'..was probably closer to 'med well'. Otherwise...excellent hotel