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The Palmer House Hilton

4.0 of 5
17 East Monroe Street, Box 75845, Chicago, IL 60603
Hotel amenities
Ranked #68 of 166 hotels in Chicago
4.0 of 5 stars 1894 Reviews
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1,894 reviews from our community

What travellers say about this hotel
  • Very nice(30)
  • Great location(28)
  • Executive floor(27)
  • Art Institute(26)
  • Double beds(25)
  • Millenium park(18)
  • Historic hotel(16)
  • Lobby bar(14)
  • Michigan avenue(14)
  • State Street(12)
Traveller rating
    624
    670
    312
    184
    104
Only show reviews for Family (277) | Couples (494) | Business (576)
Date Rating
GloriaAnchio
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews
4 helpful votes
3 of 5 stars Reviewed 15 January 2012

The Palmer House Hilton is an historic hotel. Its lobby area is spectacular. Some of the public rooms are truly beautiful. The location is great; e.g, in the business district, within walking distance of the Art Institute and Symphony Hall. Huge convention type hotels often have employees who are either pleasant but vacant/unknowledgeable or non-comprehending of even simple requests. In... More

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smg56
Littleton, Colorado
Senior Contributor
22 reviews
11 helpful votes
2 of 5 stars Reviewed 13 January 2012
3
people found this review helpful

Tried to check in on 12/27/11 @ 2:45 pm was told by front desk check in was at 3:00 pm and our room wasn't ready. Instead of being offered an upgraded room, we were offered a downgrade (2 Double & 1 Bath) room. We had booked and prepaid for a (2 Double & 2 Bath). I said we would wait... More

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HiltonPalmerHouse, Palmer House Employee at The Palmer House Hilton, responded to this review
14 January 2012

Dear Guest, I’m extremely sorry for the inconvenience and for the poor experience you encountered at the Palmer House. This is truly disappointing and unusual. At the Palmer House, we stress the value of our guests and their satisfaction. We appreciate your feedback, which will help our team, strive for improvement. Thank you, Dardan Mehmeti More

jabsChicago
Chicago
Senior Contributor
23 reviews
5 helpful votes
4 of 5 stars Reviewed 13 January 2012

After looking at reviews online, I called the Front Desk to request a renovated room away from Wabash Ave. due to the noise of the elevated train all night and a room with a view. There are no rooms with a view, but we did get a quiet renovated room that was spacious, with a chaise lounge and king size... More

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HiltonPalmerHouse, Palmer House at The Palmer House Hilton, responded to this review
14 January 2012

Dear Guest, I’m glad to hear your visit to the Palmer House went according to plan, in which you received a renovated room with a peaceful night. Thank you for taking the time to share your review on TripAdvisor. We appreciate the feedback and value your business. Hopefully, you will have an opportunity to visit again. Thank you, Dardan Mehmeti More

macguire
Fort Lauderdale, Florida
Top Contributor
59 reviews
184 helpful votes
4 of 5 stars Reviewed 13 January 2012
2
people found this review helpful

Booked a suite and it was absolutely beautiful. Tastefully renovated, beautiful white leather chairs, very nice bedroom and bathrooms, and as this was a corner suite, huge living room with and lots of windows. Great service. Ate at one of the restaurants downstairs. Food as ok, nothing special. More

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PrefersWindowSeat
Alas, Spain
Senior Reviewer
8 reviews
16 helpful votes
5 of 5 stars Reviewed 12 January 2012

I stayed at the Palmer House Hilton for one night when my husband and I were in town and we had a wonderful stay. We arrived after midnight after a horrid series of delays at the airport and a late dinner and upon arriving were upgraded to a concierge level room. The rooms were dark and silent and we slept... More

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CeW587
West Lafayette, Indiana
1 review
1 helpful vote
1 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

I stayed at Palmer House for one night in early January this year. During the check in, the front desk lady asked me to show my confirmation letter of my reservation. I did not bring the confirmation with me because I had not been asked to present it in other places during check in.So she asked to print out one... More

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TCSuwGA
Georgia
Contributor
19 reviews
113 helpful votes
5 of 5 stars Reviewed 10 January 2012
4
people found this review helpful

Always a great hotel experience. The hotel appears to have gone through some renovations while maintaining its historic appearance (oversized closets, crown molding, bathroom tile, door fixtures). Do not forget to experience the great executive floor lounge, its layout and the service. Good appetizers in the early evening. The hotel also has plenty of front desk staff to handle crowds... More

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traveler06032
Farmington, Connecticut
Senior Contributor
30 reviews
10 helpful votes
5 of 5 stars Reviewed 9 January 2012

The Palmer House Hilton's location is perfect if you wish to explore the city on foot. It is close to shopping on Michigan Avenue, the fantastic Field Museum, and the Shedd Aquarium among other attractions. Our guestroom on the 23rd floor was immaculate and had all of the amenities of a grand hotel. The Peter Thomas Roth toiletries and lovely... More

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HiltonPalmerHouse, Palmer House Employee at The Palmer House Hilton, responded to this review
10 January 2012

Dear Guest, I’m enthused to hear your stay at the Palmer House went so well! Thank you for taking the time to share your review on TripAdvisor. We appreciate your feed back and value your business. We hope you will have an opportunity to visit again some time in the near future. Thank you, Dardan Mehmeti More

carpetbagirl
2 reviews
1 helpful vote
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Myself and 5 girlfriends came to the Palmer House for a birthday getaway weekend. We had such a fancy time. Everything was perfect and I couldn't speak higher of this hotel. I absolutely love and appreciate the old fashioned elegant grandeur and don't want them to ever change a thing. It is the very reason we picked the Palmer House.... More

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HiltonPalmerHouse, Palmer House Employee at The Palmer House Hilton, responded to this review
10 January 2012

Dear Guest, I’m sure your birthday gateway was spectacular! Thank you for choosing to stay at the Palmer House for your birthday weekend! Also thank you for taking the time to share your review on TripAdvisor, we appreciate it! Thank you, Dardan Mehmeti More

Darrylogle
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

This was a great hotel with a lot of history. It is very centrally located. We were there during Christmas and it was so nice to be able to go to the room and go back out on the town when we were ready. I hope to stay there again. More

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The Palmer House Hilton Also Known As

  • Hilton Hotel Chicago
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • Palmer House Hilton
  • Chicago Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer Hilton House
  • Hilton Chicago
  • Chicago Hilton
Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603

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The Palmer House Hilton
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