For a 4.5 star hotel I was disappointed. The location is great since it's on the main strip with a fleet of other hotels. However, the exact cross street that this hotel is on was very tricky to find and navigate. I got lost multiple times with my rental finding the hotel, it was quite frustrating as it's huge and... More

This was my first stay at this property although I have tried many other hotels in the area. Check-in for a group was relatively painless. We arrived early and they held our bags until that afternoon when we could get our rooms. The lobby is actually on the third floor. There is a unusual arrangement where you take one set... More

I was there for a weekend with some family and friends. We had a great time. The hotel is in a perfect location. We liked the fact that the hotel is all suites. We were able to get 2 suites connecting which was wonderful! I lived in Chicago for several years so I was familiar with the city, but my... More

This was our second time to stay. From valet, checking in, our room, checking out, valet service- It was all excellent !! We will be staying here next year as well. More

Our family stayed at the Omni in Chicago for a quick getaway. From the moment we arrived with the car the staff was incredibly friendly and helpful. The kids received a backpack of goodies and games. The suite we stayed in was in excellent condition and appeared to be new. The staff brought cookies and milk for the kids and... More

We stayed here over Thanksgiving 2011. We called ahead to make sure that dogs were allowed, and got "clearance" to bring a dog that weighed over their 25lb max. We were very happy about this. However, once we got to the hotel, there were many dogs that were over 25lbs, we probably saw at least 5. Not sure why I... More

House keeping was pretty bad, but the front desk was always good about sending stuff up. The beds were not made well, glasses were left dirty, coffee wasn't replaced.All the givens were not handled well. Not what we have come to expect from Omni. More

I love the Omni in Chicago. I stay there when I travel for business, but it is an excellent place to stay for leisure as well. It has a great location on the Magnificent Mile. The staff and service is outstanding. The restaurant is very good- not great- but very good. The rooms are extremely well designed and comfortable. All... More

Room was first rate. Staff courteous and friendly. Clean rooms. Bed nice. Super location on Michigan Ave. Restaurant/Bar was very good. Overall would go again after having stayed at many hotels in the downtown Chicago area. More