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Omni Chicago Hotel

4.5 of 5
676 North Michigan Ave, Chicago, IL 60611
Hotel amenities
Ranked #32 of 166 hotels in Chicago
4.5 of 5 stars 582 Reviews
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582 reviews from our community

What travellers say about this hotel
  • Select guest(15)
  • Michigan avenue(15)
  • Great location(13)
  • Room service(12)
  • Very nice(11)
  • Magnificent mile(9)
  • Breakfast buffet(5)
  • Free internet(5)
  • Old son(5)
  • Friendly and helpful(5)
Traveller rating
    314
    191
    41
    20
    16
Only show reviews for Family (135) | Couples (172) | Business (100)
Date Rating
Suzy M
Cleveland, Ohio
1 review
5 of 5 stars Reviewed 12 December 2011

This place is absolutely fabulous. We wanted a great hotel with a location on Michigan Avenue for our two day business meeting and we found it in the Omni. The staff was superb, the meals were delicious and the staff handled our every request with ease even when there were last minute changes. Would we return...you can bet on it... More

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HopALongHari
Sacramento, California
Senior Reviewer
10 reviews
15 helpful votes
3 of 5 stars Reviewed 11 December 2011

For a 4.5 star hotel I was disappointed. The location is great since it's on the main strip with a fleet of other hotels. However, the exact cross street that this hotel is on was very tricky to find and navigate. I got lost multiple times with my rental finding the hotel, it was quite frustrating as it's huge and... More

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Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
22 December 2011

We’re sorry to hear that we didn’t deliver a memorable stay. As far as directions, we are more than happy to help any guests on their way to the hotel. We also apologize for the poor television signal and the billing issues upon check out. We typically receive high marks on our personalized service on TripAdvisor, but we’re sorry we... More

BeenThere_Didntdoit
Avon, OH
Senior Contributor
22 reviews
1 helpful vote
4 of 5 stars Reviewed 30 November 2011

This was my first stay at this property although I have tried many other hotels in the area. Check-in for a group was relatively painless. We arrived early and they held our bags until that afternoon when we could get our rooms. The lobby is actually on the third floor. There is a unusual arrangement where you take one set... More

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kimtravelgirl1974
Omaha, Nebraska
Contributor
17 reviews
2 helpful votes
5 of 5 stars Reviewed 29 November 2011

I was there for a weekend with some family and friends. We had a great time. The hotel is in a perfect location. We liked the fact that the hotel is all suites. We were able to get 2 suites connecting which was wonderful! I lived in Chicago for several years so I was familiar with the city, but my... More

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khainley09
Greenwood, Indiana
Contributor
14 reviews
5 of 5 stars Reviewed 28 November 2011

This was our second time to stay. From valet, checking in, our room, checking out, valet service- It was all excellent !! We will be staying here next year as well. More

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Apollo444
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 28 November 2011

Our family stayed at the Omni in Chicago for a quick getaway. From the moment we arrived with the car the staff was incredibly friendly and helpful. The kids received a backpack of goodies and games. The suite we stayed in was in excellent condition and appeared to be new. The staff brought cookies and milk for the kids and... More

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Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
2 December 2011

Thanks for taking the time to write a review. It sounds like you really enjoyed your stay with us. We actually do have a lower priced sidewalk café, but unfortunately it's only open during the spring and summer months when the weather is nicer. We hope you can come back and experience it in a few months. More

EricJohnson54_40
54-40
Reviewer
5 reviews
5 helpful votes
4 of 5 stars Reviewed 27 November 2011

We stayed here over Thanksgiving 2011. We called ahead to make sure that dogs were allowed, and got "clearance" to bring a dog that weighed over their 25lb max. We were very happy about this. However, once we got to the hotel, there were many dogs that were over 25lbs, we probably saw at least 5. Not sure why I... More

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Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
2 December 2011

Thanks for choosing to stay with us over the Thanksgiving holidays and thank you for your review. We apologize for the issues you experienced during your stay as this clearly does not live up to the expectations we set for ourselves. It is our goal to provide every guest with a wonderful stay, and we're sorry we didn't deliver. We... More

rwueste
Fort Worth, Texas
Senior Contributor
23 reviews
5 helpful votes
3 of 5 stars Reviewed 23 November 2011

House keeping was pretty bad, but the front desk was always good about sending stuff up. The beds were not made well, glasses were left dirty, coffee wasn't replaced.All the givens were not handled well. Not what we have come to expect from Omni. More

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Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
2 December 2011

This is definitely not the level of service we are accustomed to providing and we apologize for coming up short on the basics. We will follow up with our housekeeping department and make sure we refocus on our cleaning processes. We hope you'll consider staying with us next time you are in Chicago. More

Julia M
Haddam, CT
Senior Contributor
24 reviews
4 helpful votes
4 of 5 stars Reviewed 22 November 2011

I love the Omni in Chicago. I stay there when I travel for business, but it is an excellent place to stay for leisure as well. It has a great location on the Magnificent Mile. The staff and service is outstanding. The restaurant is very good- not great- but very good. The rooms are extremely well designed and comfortable. All... More

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Spinefx1
Nashville, Tennessee
Reviewer
4 reviews
4 of 5 stars Reviewed 20 November 2011

Room was first rate. Staff courteous and friendly. Clean rooms. Bed nice. Super location on Michigan Ave. Restaurant/Bar was very good. Overall would go again after having stayed at many hotels in the downtown Chicago area. More

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Omni Chicago Hotel Also Known As

  • Omni Chicago
  • Omni Hotel
  • Chicago Omni
Address: 676 North Michigan Ave, Chicago, IL 60611

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Omni Chicago Hotel
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