I picked this hotel solely based on the positive reviews on TA - excellent service, extra perks, friendly people, minimal problems etc. Unfortunately that was not so for my boyfriend & I. We planned & prepaid this trip 6-7 months ago, but it was years in the making. This was the 20th anniversary of my return to Chicago. I was... more

Location is perfect. Spacious. Very clean. Great view from 18th floor. There was a construction site right next door to the hotel but we never heard it. You really had to strain to look down to see it. Loved having two televisions so I did not have to watch sports highlights all morning with hubby;-) Free WiFi with select guest... more

My family and I just returned from a short stay at the Omni Chicago. The staff at this hotel goes above and beyond to make sure you have an enjoyable experience. Every staff person we met was helpful and had a smile on their face. I was traveling with two small children under the age of two which can be... more

We just got back from a weeklong familiy vacation--family of 4 with 2 kids, ages 7 & 10--and really enjoyed our stay at the Omni. The room was a good size for our family although we didn't spend much time in it aside from sleeping. The kids liked the pool and were happy to splash around each morning before heading... more

I have been a guest at this Omni in the past and would definitely stay again in the future. I mentioned upon booking and check-in that this trip was my gift to my husband for his birthday. The evening of our arrival, we received a surprise tray "from the house", arranged by Jennifer at the front desk, containing a bottle... more

Only stayed one night but wished we could have stayed longer. Room was clean and spacious, bed was very comfortable, bathroom was large with a nice big vanity and walk-in shower. The amenities were perfect, even a lighted makeup mirror. All the staff members were very friendly and helpful, but especially Mark the bellman who showed us to our room... more

I travel all over the U.S. as part of my job, for conferences, workshops and training. My agency booked our conference here and I, in turn, made reservations to stay here for the duration of the workshop, which was 4 days. I really enjoyed my stay. I thought the staff was friendly and accommodating. The housekeeping staff kept my room... more

My family and I have traveled to Chicago a few times and we normally stay at the Peninsula. This time, however, we decided it might be nice to change things up and see what another hotel in the area had to offer. After reading several positive reviews for the Omni on this site we thought we had picked a winner.... more

Having stayed at the Omni Chicago Hotel three times in the past seven years for our annual shopping/sightseeing trips, we have found this hotel to be the most convenient and comfortable hotel. The staff is friendly and helpful. Bellpersons are very welcoming and we never had to carry a single back to or from our rooms. My teenage daughters loved... more