Since I previously stayed and liked the Hilton Garden Inn Chicago Downtown Magnificent Mile in 2008 I decided this year to stay again in this hotel .
A very good location within few steps to the magnificent mile ,a free wireless internet connection for all guests . Warm welcome you face from the moment you enter the hotel till you...
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Dear MustaphaEido,
Thank you for selecting our hotel while you were traveling into Chicago. We appreciate your review and I will pass along your "thank you" to Morgan and Suzanna. We look forward to seeing you again next year. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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I have stayed at this location a couple times and have always been pleased with the stay.
I was in Chicago for a weekend get away this past weekend and stayed at this property on Saturda night.
Very easy to get to on the train. If you are coming from Ohare just transfer from the blue line at Jackson to...
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Dear jamesteroh,
Thank you for selecting our hotel while traveling into Chicago, we appreciate your repeat business. We look forward to seeing you again. Happy Holidays.
Regards,
Martha Lobb
Director of Sales
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This hotel is a GREAT property!! Staff was very friendly. They found out I was celebrating my anniversary and upgraded me at no charge. They even sent a complimentary bottle of champaign to my room!! This is a GREAT location and you will be within walking distance to everything you want to do. THIS IS A GREAT PLACE TO STAY!
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Dear Rob,
First, Congratulations. I am glad you enjoyed your stay, your room, and our wonderful staff, but most importantly..... your anniversary. We strive everyday to exceed the expectation of our guests. We look forward to seeing you again in the future.
Regards,
Martha Lobb
Director of Sales
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I recenty stayed at the Hilton Garden Inn for a business trip to Chicago. When booking the stay I was forced to make two separate reservations for this trip due to the significant price differnce. I was even made to recheck back into the hotel while I was staying there. When making the reservation and doing my research I called...
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Dear Travel4Fun0606,
I sincerely apologize for the frustration and inconvenience you experienced, this is not the standard we hold for ourselves. I myself am confused about why you would need to go through such hassles. I would like to know more about how your reservation was made (direct, through a travel agent or website, with a citywide convention) and see...
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We were able to check in early with out a hitch. Front desk folks are very friendly and helpful (special thanks to Marshal). Nice room with frig, micro and plenty of space This was not our fist time staying here and hopefully not the last..
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We stayed one night at the Hilton Garden Inn while in Chicago for a concert at the House of Blues. The staff and service was wonderful! The rooms are very nice, updated, and clean. I would definitely stay again!!
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Dear Jeanne4,
Thank you for selecting the Hilton Garden Inn Chicago when you attended a concert at the House of Blues, great venue for a concert. We appreciate your review on TripAdvisor and look forward to seeing you again when you visit Chicago.
Regards,
Martha Lobb
Director of Sales
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We stayed one night at the Hilton Garden Inn, while in Chicago for an appointment at the French consulate on Michigan Avenue. The front desk and valet staff were all very helpful with our last minute paperwork needs, and providing directions and walking/driving advice. Valet parking is $42/night. The hotel is very convenient to the attractions that downtown Chicago has...
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Dear Mhenry59,
Thank you for selecting the Hilton Garden Inn Chicago for your stay in Chicago. We appreciate your review on TripAdvisor and look forward to seeing you again.
Martha Lobb
Director of Sales
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I was in the Hilton Garden Inn for 6 nights... very comfortable property... great location.. near Michigan Ave... and a subway spot just out the door. Weber Grill provides great meals (and is popular at night.. kinda noisy, but alternatives like PF Chang's and Cantina Laredo and RB Grill near. Also near Nordstrom and Northbridge.
The staff was very friendly...
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Dear DallasDue,
Thank you for your review on TripAdvisor. I am so glad you could experience our warm, friendly staff. We look forward to seeing you again.
Regards,
Martha Lobb
Director of Sales
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The beds here are awful, if you want to get any sleep you would be better off on the floor. Hilton contacted me for a review and when I didn't give them a good one they never responded back to me. The staff was very nice and the room was clean, but we were tired the whole weekend due to...
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Dear Michelle,
I am very sorry that your experience at our hotel was not enjoyable. Hilton Garden Inn as a company does promote a great night sleep as you can adjust the beds level of firmness, but it sounds like your was not working. If you could contact me so that I could have the bed looked at and even...
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My family and I wanted to find a reasonable hotel down by the Michigan Mile for a quick weekend getaway. We selected the HGI and were very happy with our choice. The staff were excellent, the room was clean, comfortable and well appointed. I've stayed at other Hotels in Chicago and this was one of the best values for the...
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Dear jpscoffee,
Thank you for selecting our hotel for our stay in Chicago. We are glad you enjoyed your stay and look forward to seeing you again.
Regards,
Martha Lobb
Director of Sales
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