I spent 10 days here while on business in Chicago. The location of this hotel was perfect for my purpose here. There are countless restaurants and retail stores within a short walk. The red line station is just outside the door.
I ate breakfast at the Weber Grill most mornings and it was very good. Better than the normal HGI...
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Dear EnergyBender:
Thank you for your response regarding your recent stay at the Hilton Garden Inn- Chicago Downtown. We value your feedback and will share it with our associates who work to create a valuable experience for our guests. I hope when you have business in Chicago, you will afford us a return visit.
Kind Regards,
Martha Lobb
Hilton Garden...
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Our family stayed here over the Christmas holiday. Weber Grill restaurant was very good. The staff was helpful, our room was spacious, and just steps away from shopping. We will stay here again.
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Dear Karenj:
We appreciate your comments regarding your recent stay at the Hilton Garden Inn - Chicago Downtown. Yes, we receive many comments regarding our outstanding location to all the wonderful shopping Chicago has to offer. I will make sure the staff at Weber Grill is aware of your positive feedback. We hope to accomodate you in the very near...
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The staff is the best feature. They were all very friendly and accomodating. The workout room was small, but clean and well stocked with towels etc. We didn't experience any problems and don't really have any major complaints. If you are traveling with family this is your place, but for a romantic getaway or an upscale hotel this isn't the...
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Dear AJR 2000:
Thank you for the feedback that you so graciously provided regarding your stay at the Hilton Garden Inn Downtown Chicago. As a leadership team, we train every associate to make sure the client experience is the best in the industry. We hope we will have the opportunity to accommodate you soon.
Kind Regards,
Martha Lobb
Director of...
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Stayed here as we had to stay an extra night in Chicago and the Conrad was full. it was less than a $100 less than our room at the Conrad but a world away in space, comfort and modernisation. The hotel wasnt bad, it just wasbnt great. Old carpets, Tvs, beds, faint wiff of Cigarettes [when did the smoking ban...
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Dear Andi H,
I sincerely apologize that we did not meet your expectations. We do take your comments very seriously and thank you for your review.
Regards,'
Martha Lobb
Director of Sales
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I had a very nice stay at this hotel. The staff is very friendly and pleasant to talk to. Everything went above expectations.
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Dear Idtsai2,
Thank you for your review, we are delighted we exceeded your expectations.
Regards,
Martha Lobb
Director of Sales
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I stayed here for 2 nights on business and everything was great! My company reserved the room for me, and got an amazing deal for downtown Chicago. The room was spacious and comfortable. Bathroom was a little small, but fine. The coffee shop in the lobby is Starbucks (coffee only though, the food is from the hotel). Also nice to...
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Dear AEgan,
Thank you for your review. We look forward to seeing you again when you are in Chicago on business or pleasure.
Regards,
Martha Lobb
Director of Sales
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This is always a great hotel to stay at when visiting the windy city. Great people, nice rooms, great service and always a great place to rest your body in the evening.
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Dear Chetcosby,
Thank you for your review. We are glad you always find our hotel a great stay. We look forward to seeing you again.
Regards,
Martha Lobb
Director of Sales
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very polite doorman wheeled luggage in for us; super quick and friendly service at check-in; front desk and concierge very helpful giving us directions; room was very clean & beds extremely comfortable; common areas clean and well-decorated; hotel very accommodating in holding our luggage for better part of a day, between the time we checked-out and before we caught our...
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Dear CentlLMatt,
Thank you for selecting our hotel for your stay in Chicago. I am glad you enjoyed our hotel. We look forward to seeing you again.
Regards,
Martha Lobb
Director of Sales
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I have stayed here a few times and would stay again. Good location, simple hotel, but nice new rooms, quiet and the beds are great.
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Dear Lovetotravelfamily4,
Thank you for selecting our hotel on a repeat basis. We appreciate your review and look forward to seeing you again. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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Usually, I dread visiting Chicago any time of year. Traffic, rude people, the smell of corruption in the air.......Despite all of my reservations, this hotel was great. Upon check-in, I was upgraded due to my HHonors status and given a large bottle of water by the clerk. Note that this same bottle in the room is $5, I felt that...
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Dear Aswitzer44,
I am glad that we were able to offer you not only a good hotel and great service, but piece of mind and comfort. We appreciate your review and look forward to seeing you again when you return to Chicago. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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