Beautiful tower. Small lobby. Enough elevators. Expensive breakfast and minibar. Cozy beds. Nice bath. Not very secure. Yummy breakfast from expensive room service. Rooftop pool with view was awesome! Ordered extra pillows and blankets but never came.
Thank you kindly for your comments - we appreciate the time that you have taken to assist us with care for our guests.
We are glad that the bed was cozy and the rooftop pool was a success for you. Concerning the non-arrival of the extra pillows and blanket - I will address this in our staff meeting tomorrow and...
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Everything about our stay at this hotel was perfect from valet service to checkout!!!
This hotel is different than most I've seen lately because of the way the entrance is tucked away between a restaurant and office building. There is small hallway from front door to check-in to elevator. It has a European feel and in fact many European tourist were staying there.
The room was nice and very comfortable. The walls seem to...
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Dear Guest
Thank you for your review. I have shared it with the team and they couldn't have been happier. We look forward to seeing you again.
Kindest Regards
Mik Mahdavi
General Manager
Avenue Hotel Crowne Plaza
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I travel 4 days a week for work and stay in hotels all over the country. THIS IS DEF NOT a 4 star hotel. Check out the rankings for the Peninsula Hotel which is accross the street from this hotel and you will see a 4 star hotel. Just stayed in this hotel May 1-4 and this is an old...
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Dear Guest
Thank you for your review. We are the proud recipient of the Forbes 4 Star Hotel Rating and have met and exceeded the specifications for the rating. I apologize that we did not live up to your expectation. I provided your comments to our maintenance team.
Kindest Regards
Mik Mahdavi
General Manager
Avenue Hotel Crowne Plaza
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I recently stayed at this hotel for business. The hotel is centrally located off of Magnificent Mile with easy walking to shopping and restaurants. The hotel is in a older building but the hotel itself and rooms have been renovated to meet the Crowne Plaza standards. The room was clean and sufficient. The hotel does not have hard wire but...
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Dear Guest
Thank you for your review. I wish our maintenance team could have been notified of your air conditioning situation while you were still at the property or even having our customer service team assist you in moving to another room. We do want our guests to enjoy their stay with us and our team is available to solve...
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I think i have stayed here before (when it was a Raddison) as location and layout very familiar - although did not realise this at time of booking. PC platinum member so had free wifi access and upgraded to a corner suite from a standard King room. The only compliant was the matress seemed to say in the middle so...
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Dear Guest
Thank you for your review and I apologize that you did not receive a restful sleep. You are correct, we use to be a Radisson so there is a good chance you did stay with us in the past. Welcome back and hope to see you again.
Kindest Regards
Mik Mahdavi
General Manager
Avenue Hotel Crowne Plaza
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Dollar for dollar, the location overshadows what is otherwise lacking. If you plan to spend most of your time exploring the city, this place will do. If you are looking for a more luxurious stay, skip this hotel. Not spotless, but clean. Comfortable bed. Excellent concierge.
Dear Guest
Thank you for your review. We look forward to seeing you again.
Kindest Regards
Mik Mahdavi
General Manager
Avenue Hotel Crowne Plaza
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I must say this is by far one of the better hotels I've been to. The beds were SUPER comfortable. The suite was clean and the furniture was nice. The only thing that wasn't so great was the long wait for the elevator... but, what's to be expected when you have 30+ floors of rooms to accommodate and quite a...
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Dear Guest
Thank you for placing a review in Tripadvisor. We appreciate hearing from our guests and look forward to seeing you again.
Kindest Regards
Mik Mahdavi
General Manager
Avenue Hotel Crowne Plaza
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We were very surprised at the poor quality of every aspect of this hotel. Poor signage, unacceptable greeting by bellman, staff clearly untrained, and rooms and bathrooms need updating. For their going rate customers can go to another hotel and experience a nicer stay. The bed was good but that is the only thing that was positive. We were happy...
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Dear Guest
Thank you for your review. I apologize that we did not live up to your expectations. I do wish we would have had the opportunity to solve whatever issues you had while you were still at the hotel. The only way we can improve on our product and our guest experience to is hear from the guest, preferrably...
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This hotel is only a few step from Michigan Ave making the location perfect! Lots to do and see in a very close proximity. Gino's East and Corner Bakery are close and great.
First, beware, parking is not included at this hotel (like most) but I thought I'd mention it for the budget traveller. Parking will run you an additional...
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Dear Guest
Thank you for your review and photos. I have alerted maintenance to look at the gap you mention in the door. Also we do offer internet throughout the entire hotel however it is a pay service with the exception of the 7th floor. We look look forward to seeing you again.
Kindest Regards
Mik Mahdavi
General Manager
Avenue...
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