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Springhill Suites Chicago Downtown / River North

410 North Dearborn Street, Chicago, IL 60654
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Springhill Suites Chicago Downtown / River North
Ranked #39 of 167 hotels in Chicago
4.5 of 5 stars 275 Reviews
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275 reviews from our community

What travellers say about this hotel
  • Great location(9)
  • Would definitely stay(8)
  • Free breakfast(7)
  • Magnificent mile(6)
  • Few blocks(5)
  • Red line(5)
  • Friendly and helpful(5)
  • Michigan ave(4)
  • Fitness center(4)
  • Double beds(4)
Traveller rating
    148
    94
    22
    8
    3
Only show reviews for Family (98) | Couples (57) | Business (66)
Date Rating
Prescott, Arizona
Top Contributor
69 reviews 69 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 30 May 2012 NEW

There for a wedding several rooms were reserved, room was not properly cleaned upon arrival baseboard missing and in one area lying on the floor, the towels were a far cry from the standard fare of Marriott Suites. Reported the lack of room completeness, sorry! Breakfast was extensive but the coffee in the room was for ONE cup only, the... More

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See 6 more reviews by lyfeworksjkl for Chicago
Schaumburg, Illinois
Senior Contributor
28 reviews 28 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 29 May 2012 NEW

Stayed there overnight. Was a clean, bright, and convenient hotel. Rooms were well layed out, and contemporary styling. The breakfast was excellent! The staff were cordial, but many did not speak very good english. Not all of the elements in the room were working, but I made due.

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See 12 more reviews by dnaka for Chicago
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 21 May 2012

The location of this hotel is fantastic. We arrived around 1pm and were told our room was ready and we could check in early. We were on the 16th floor on the west or back side of the hotel. The view wasn't great but we didn't plan on being in the room much anyway. Unfortunately we discovered later that night... More

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See 3 more reviews by Jmon_10 for Chicago
AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
25 May 2012

Jmon_10- Thank you for your recent stay! We are so happy that our staff was able to take a few potentially negative situations and turn them into positive ones! We are so lucky to have Denise and the rest of our housekeepers to make sure we uphold our goals of cleanliness (and friendliness of course) so your stay can be... More

Boston, Massachusetts
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 15 May 2012

The room was very nice & spacious, but quite noisy if you're at the back of the hotel where there are some popular late night spots hopping on weekends. There are elevator problems - only two elevators on each side meant long lines & lots of stair walking. Management sent an email after the fact stating elevators were malfunctioning that... More

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See 10 more reviews by FlamingoChuck for Chicago
AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
25 May 2012

FlamingoChuck- Thank you for the feedback about your recent stay! It is true, we do have some "superwomen" at our front desk who can do it all, but as we are approaching summer we have been preparing for the busier time in Chicago with some new additions to the front desk staff. That way, we can continue to ensure that... More

virginia beach
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 14 May 2012
2
people found this review helpful

My daughter and i visited Chicago to see the city and go to a couple of cubs games from 8 May -13 May and were using reward points. i will do a pros and cons for this stay: PROS- 1. early checkin- big thumbs up to be able to drop bags off and not worry about coming back later to... More

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See 2 more reviews by michaelvirginiabeach for Chicago
AmandaMasters-GSM, General Manager at Springhill Suites Chicago Downtown / River North, responded to this review
25 May 2012

michaelvirginiabeach- Thank you for your recent stay, and for providing your feedback into such a well structured format- it is easy to see what expectations were exceeded and what we need to improve upon in our guests eyes! We are so glad you were able to take advantage of the early check in, leave your bags, and go to explore... More

Pennsylvannia
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 11 May 2012

The location is excellent, although if you are on a lower floor you may hear the music from nearby clubs. No views on lower floors either. The breakfast is fine and there was plenty of space to handle what is a good sized hotel. Note that renovations will start soon that will seriousy compromise this plus as they close most... More

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AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
25 May 2012

writerteacher001- Thank you for your recent stay! We are very pleased to hear our staff was being friendly and accommodating, and even helping you explore our wonderful city. We have recently had some new additions to the team from all over the world, and they have been working dilligently with our more seasoned staff on becoming Chicago experts as well!... More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 8 May 2012

What a wonderful stay at Springhill Suites! Everyone was so pleasant, helpful and friendly! The room was very clean and very comfortable. Great room for 5 of us~We were suprised at how much and how good the breakfast bar was, and the staff there were great also. Very close to downtown, buses and trains, restaurants and bars. Whatever question we... More

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AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
11 May 2012

Lucky156- We are so pleased you enjoyed your stay at our property! We always aim to make our guests feel at home, and we have wonderful ambassadors like Conrad to help us in that way. It is wonderful you were able to take advantage of the location benefits, and we hope to see you on your next trip to Chicago!... More

PA
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2012

Stayed at the Springhill Suites from May 3-6, 2012. At first, I was in a nice room on the 10th floor. I noticed that there was a lot of street noise, including fire and ambulance sirens from the nearby fire station. After consulting reviews here, I saw other guests had reported similar noise issues and checked with the front desk... More

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AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
11 May 2012

BriHud- Thank you for your post, we appreciate the feedback! It is so nice to hear Asia was able to take care of you and make your stay more pleasant. It sounds like you were able to take advantage of some of our amenities, and you are correct, you can’t beat a view like that while in the exercise room!... More

Windsor, Canada
1 review
5 of 5 stars Reviewed 6 May 2012

We had stayed at a Springhill suits before and really liked it so we decided on doing the same when we visited Chicago for a 4 day trip. The service was excellent. The moment we arrived Andre checked us in and booked us tickets for the Architecture river boat cruise right at the hotel. It made things very easy for... More

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AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
11 May 2012

Char-Doug- Thank you for your loyalty to our property! We are so glad to hear that we were able to make things more pleasant during your stay, and Andre is a great help at assisting with that! I love the architectural tour, it is a great way to explore the city (weather permitting), and it is nice you were able... More

LA
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 May 2012

Our conference was next door at the Westin River North but we chose to stay at the SpringHill once again. The refrigerator and the microwave in the room was great...we ordered Chinese twice during our 5 night stay (saves on the budget, you know) and were able to enjoy it on the alternate nights by taking advantage of our kitchenette.... More

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AmandaMasters-GSM, Guest Relations Manager at Springhill Suites Chicago Downtown / River North, responded to this review
11 May 2012

Chazmassey- Thank you for the positive feedback, and your loyalty as a platinum member of course! It is nice that the rates were so reasonably priced for you (can be the difference between one vs. two nights of Chinese food, after all!) The kitchens are definitely a perk, especially if you are a business traveler it can provide for more... More

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Additional Information about Springhill Suites Chicago Downtown / River North

  • Springhill Suites Chicago
  • Springhill Suites Chicago Downtown
Address: 410 North Dearborn Street, Chicago, IL 60654
Price range (per night):* INR12,042 - 19,547

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Springhill Suites Chicago Downtown / River North
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