was charged for 5 room and when I called to tell you this was wrong. then you charged me for another room. I will be calling again to conplain and get a refund. all I get is some man that does speak good english. every frastrating

I stayed at Bell Tower Inn before by myself, and have not had any problems other than small mixups with room type. I stayed recently with my son who is handicap and in a wheelchair. While they did not have a two bed room for handicap, they at least had an elevator and it was not hard to get around.... More

Made an on-line reservation for a handicap accessible room in May 2011 for October 1 2011 class reunion. Received a confirmation immediately and then a follow-up reminder on September 29 that we had a handicap room reservation for October 1. Upon arrival were told there was no reservation on record and that the 2 handicap accessible rooms in the hotel... More

Our credit card was charged without authorization, in error for a reservation that we never confirmed. Contacted the hotel and was told that only the manager could credit the card but he was not in. Called three more times and was told each time the manager was not in but the message would be given to him and he would... More

My parents had stayed here throughout the years when they went back to visit family and never really had a problem. We had always stayed with family so this was our first time staying in the hotel. My father had made our reservation a month in advance. He requested two rooms that were adjoining because we have 5 kids. When... More

We have stayed there a number of times with mixed results, the most recent being for Christmas. We have finally just given up. The last time (in Nov.) I was alone and when I opened my room for the first time, the covers were all messed up and obviously it had been used since last cleaned. They gave me another... More

I have never left a review but I had to this time. I always come here before making reservations, so I felt I needed to WARN someone about staying here. I have stayed at this hotel a half a dozen times over the past ten years and had never had a problem until my last two visits this year. I... More

My husband and I have stayed in this hotel several times over the past 3-4 years when visiting family in the area. It's not a luxury hotel but it has always been clean, the staff helpful and friendly and since Centralia is small it's the perfect location. I have other family members who stay here occasionally and they also have... More

I had been warned about the cleanliness of the room, specifically about sheets and when we checked into our room, that was the first thing we checked. Our sheets had very apparently been slept on. We asked for clean sheets, but the manager checked the room and provided another room that he checked. What a disappointment this was to us.... More