My daughter, an SIU student, required emergency knee surgery. We stayed at this hotel 4 nights and were completely satisfied. The room and bathroom were clean. The sheets were changed every day. The beds comfortable and even with a couple of school bus tours booked at the same time, the noise level was almost non-existent. The staff was courteous and... More

Quite decent, as long as you don't need working wifi. The phone in my room had a dial tone but none of the buttons worked.

Room wasn't too bad but the owner adds a Mystery "Misc/Sales Tax". Similar hotels in the Choice Hotel group add a $1.50 charge for using the room safe. If you don't notice the charge and ask them to remove it, you pay extra for nothing. And they don't mention this to you upon check-in. Well, as soon as I walked... More

Booked a room for one night asked for a single bed double occupancy received a room with 2 full size beds. The wall by the outer door has a mysterious black stain in 2 different places. I walked down the hallway to get ice and noticed the night manager handing a plastic wrapped plunger to another motel guest who quickly... More

My husband and I stayed for 5 nights during SIUC homecoming week. We booked our room two months in advance and there was only one other hotel available besides this, so we couldn't be too picky, or we would've had to stay over 10 miles away in Marion. There was a nice, hot breakfast every morning, so that was a... More

The price wasn't bad, but, Saw Roaches and roach droppings in room. My wife has a bad back and we requested and were placed in a so called handicap accessible room (the farthest one from the elevator on the second floor) The TV remote didnt work, waited over an hour before the night attendant came to bring us one that... More

SIU football game weekend so most everything was sold out and settled for the Quality Inn. We are Choice members and stay at Choice hotels when we can the 180 or so nights we stay on the road. Checked in after dark and should have been alarmed when the guy behind us opened the front door which proceeded to break...... More

Where to begin!? We arrived at the room in the afternoon and dropped our bags off then left. By the time we returned it was very late, so no chance to change accommodations. Thoroughly disgusting room. Carpet had "miscellaneous" stains. Same for the furniture. The alarm clock had unidentifiable red crust on it. Unplugged it and scooted it away from... More

Booked a room in Carbondale, IL, 3 days in advance, when our plans changed and I called to cancel 48 hours in advance, I was told that they had a 14 day cancellation policy. The ridiculous cancellation policy was not mentioned to me when I made the reservation. When I called to talk to a manager, I spoke with a... More