My husband and I stayed in this hotel for a night before a flight out of Chicago Midway. I booked the room online, and was a little worried after reading some of the reviews. However, I feel the reviews are WAY off. This hotel is a little dated and could benefit from some updates, but we had NO complaints. The...
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good hotel, staff was very efficient. rooms were clean, beds were very comfortable.
Not the cleanest. Carpet in room stained. Overall needs updates and cleaned. Reserved a king bed and didn't have one on arival. Put us in a temporary room and said would move us to king bed within hour. After 2 hours said no king rooms available. No compansation. You get what u pay for. Was very reasonably park & fly...
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Thank you for taking time to comment on your stay. As I explained to you on Saturday night we unfortunately had guests who did not check out as expected. While we didnt have any other king rooms we could assign you to, we did upgrade you to our best available room with two double queen beds. I just visited the...
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We chose this hotel for its convenient location for our visit with our grandsons and for the indoor pool facilities. Much to our dismay, we found out after we checked in that the pool was closed. When we asked why the pool was closed, we were initially told it was a filtration system problem. As disappointed as we were, we...
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Thanks for your comments! Our pool has been closed due to an ongoing filtration issue, where parts for our aging system are harder to find each year. While it may appear to be safe, there are strict rules regarding pools and the safety of our customers which governs our ability to allow guests to use our pool. Our pool is...
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our work Christmas party was held here in the Garden Room and the staff couldn't have been more accomidating. Russell the GM was very helpful & made sure our room looked beautiful, there were compliments all evening about how nice the room looked & how good the food tasted. It may be somewhat tucked away but it is definatly worth...
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Sherri,
Thanks so much for your comments! I know your employees had fun and so did we! We continue to strive to make every event and guest experience the best it can be! Hope you choose us again in the future!
Russell Smith
General Manager
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I knew staying at the quality inn would be much different than staying at an urban boutique or more popular hotel in downtown Chicago. I didn't mind it, because I would be spending my New Years Eve with loved ones.
On the day of my arrival, I called around 12p to request a refrigerator. The young lady confirmed it would...
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The hotel is in need of some updating and TLC, but the staff did do all they could to make our stay pleasant and comfortable. The room was very spacious, had clean and quality linens, comfortable beds, close proximity to restaurants (try Cooper's Hawk - it was wonderful) and shops. They had a decent breakfast selection. It's a good option...
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Steph,
Thank you for your comments. My staff and I continue to strive for clean rooms and the best service. While we are not the newest we continue to provide value for travelers coming to the Chicago area.
Thanks again!
Russell Smith
General Manager
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I just booked this hotel for a group of researchers who were using Argonne National Laboratory. I choose this hotel for the star rating and proximity to Argonne. They just returned from their trip and begged me never to book this hotel again. The expressway noise was loud, there were cockroaches in the stairwells and we will not go into...
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Mindy,
Please contact me at the hotel to discuss your stay with us. I was not made aware of any issues during your stay with us. We would have gladly moved your room had we been notifed that the road noise was a problem. In addition I would like to discuss where you saw cockroaches because we have a pest...
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Hotel was rated 3 out of 5 stars & there weren't many other 3 star hotels in the area so we tried it. Although our room was clean & the staff very helpful the hotel was old & in much need of repair. Our room had not been painted or updated in any way in years. Halls were dark &...
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Good- hotel staff was good, one of the few hotels that will pickup/drop off to both O’Hare & Midway, located just off I-55 in a safe area.
Bad- aging hotel, water stained ceiling tiles in lobby area, smelly hallways, dirty carpeting behind night stands and bed, damp, poorly ventilated, parking lot was overdue for a sealing by several years, landscaping...
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Thank you for taking the time to comment on our hotel. We like many others in this poor economy are working hard to obtain additional funding to make nessesary improvements to our hotel. While the facility is dated we maintain clean rooms and retain a professional staff to serve our guests.
Any issue brought to our attention during your stay...
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54 Reviews
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