I stayed here for one night with my husband and two children while in Bourbonnais for an event. This hotel is in need of a remodel or a good scrub down. There was crud in every corner, loose floor tiles in our bathroom, and dust covered every surface. When i checked for bed bugs(I didn't see any) I noticed that...
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This is a good, clean place to stay in. I was here two nights for business. It's in a good locations...plenty of places close by to for dinning and shopping.
At this hotel, and presumably other Holiday Inn Express hotels, a reservation for a handicapped room means wider doors and a wheelchair accessibly sink. If you want a walk-in shower, you have to ask for it when making a reservation; they have only one according to the desk clerk. I confirmed with reservations the day before and they did not...
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I apologize for the problem you experienced at our hotel. Unfortunately there are different types of wheel chair accessible rooms in the hotel. Not all of our guests booking these rooms require a roll in shower. With the changes with the ADA, this problem will be eliminated. You now can specifically book which type of room you need. Have a...
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In no way is this a bash - this is just stating cold fact. HIE Kankakee is a highway motel, serving a rural community. I was in town for a funeral, and on an odd timeline. I arrived late morning and needed to hang my suits before heading to the funeral home to tend to business. The room was not...
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I apologize that you experienced issues at our property. Unfortunately, sometimes rooms aren't available prior to 12 pm, because they are still occupied, or not cleaned yet. I apologize that you had to wait 10 minutes for us to get the room ready, we understand that funerals can be a stressful situation but we were trying to get the room...
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My wife and I were very pleased with this hotel. We were attending an event at a local university and arrived later in the evening (with prior reservations). The desk clerk was extremely polite and efficient. The room was very clean and quite nice - large screen TV, refrigerator, and microwave. Our room was a king bed room on the...
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The lobby looked great but that is where my praise ends. The hot tub has been filled in with concrete and the pool was freezing cold! The ice machine was broken on our floor and the entire building is affected by the smoking rooms. Our "non smoking" was anything but. And my 7 year old discovered the hard way that...
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Clean and well kept, check in staff was great, typical Holiday Inn Express. Good location - hosts a lot of people for Bears training camps
Stay began with our reservations being incorrect – though I reserved a king, "non smoking" suite for my wife and our kids - they held a king, "smoking" suite for us. The hotel was “full” but they were able to find a double queen, non smoking suite, not what I reserved but it had to do. Room had a damp,...
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Due to a problem with the closing date on our house we ended up staying in this hotel for over a month. Yep, an entire month in a hotel. The staff was very friendly, the room was always clean, and breakfast was yummy (bacon or sausage, eggs, cinnamon rolls, etc.). We also had our two, very large, dogs in tow...
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I made reservations for a two week with stay on a business trip and the first night I showed up after work, I was told they did not have a room available for me. All they had was a smoking room. I had to at the last minute find another hotel. I ended up staying at the Fairfield Inn (phenomenal...
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Unfortunately, this is a reservation issue, in which your company failed to cancel your reservation that we held for you when we were sold out. I apologize for your situation but this wasn't the fault of the hotel. I even offered you a free night stay when you came back even though you have never stayed at this property but...
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33 Reviews
