I called to make a reservation and the girl on the phone gave me a rate,but was very rude. I asked if they had a room available for a specific date and she told me that she was too busy to check. I then called back to talk to a manager and she told me that there wasn't one there... More

This is what I expect when staying at a middle of the road hotel, rooms were clean, the service was good, pool and whirlpool were in good shape (the sauna was out of order though). Food was located near-by at the Cracker Barrel. Plenty of room in the parking lot, even for trucks and RVs.

I was traveling through and booked directly through the hotel using AAA. I got a good rate from a very friendly and customer service oriented desk clerk. I found the hotel to be exceptional clean. It is not new and flat screen tv's are not the norm in the room. However my purpose on this trip was to sleep and... More

I recently stayed at the Quality Inn and Suites on Brock Drive in Bloomington, IL and was shocked when we arrived. The establishment looked nothing like the pictures or the description on the internet. Unfortunately, we had no choice but to stay there because every other room was booked for this particular weekend. We had one of the suites which... More

We made a last minute booking online for 7 on a room max 8. For a state cheerleading competition . We booked a room that showed a HUGE suite.Inside corridor, 2 queen with jacuzzi with a seperate living area with a couch,love seat,(both pull outs) with a wet bar $99. We arrived,got to our room,outside entrance,1 king,no jacuzzi,there was a... More

Excellent service. Large clean rooms. Sparkling indoor pool and whirlpool. Hot sauna. All employees friendly and helpful. Great breakfast. Alot of choices and they are all good. Excellent coffee 24/7. More than reasonable rates. I love going there just for a quick get away. Lake Evergreen 15 minutes away. Great fishing. I stay at the Quality Inn when I visit... More

Great location off I55. Unfortunately our room was filthy. Stains(of an unknown nature) on bed linen, bathroom wall, and shower curtain. Informed front desk staff, who did change our room, but didn't even apologize ... all I'm a days work I guess. Free breakfast was gross. One waffle maker didn't work, the other one filthy. Pastries old and stale.no milk... More

As a first time AARP user, I was VERY DISAPPOINTED! My suggestion comment and feedback would be (HIGHLY) to check out hotels before you sell them to customers! While on the road traveling and visiting colleges with my daughter, I was hoping (and trusting) AARP travel service could help me save time and money with providing area hotel accommodations. Instead,... More

I chose this hotel for lodging for a graduation event. The hotel definitely needs some remodeling. It is showing it's age. Cleanliness could have been better. The breakfast area was OK, but wasn't always stocked well. The second morning, the orange juice dispenser needed filling and the gal who was on duty arrived late. This left the person who manned... More