This was our 2nd time staying here, and the front desk (the assistant manager was very sweet) remembered us which made us feel good, know what I mean? I was born here, and this was my 2nd trip back (after 30+ years), and it was a very comfortable and relaxing place. We brought my elderly aunt with us, and it...
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We thank you so much for your detailed painting of our property for all the Trip Advisor Readers. It was nice that you were able to come in and relax while visiting your home from long ago. I hope you found that while Bloomington has grown, the friendly lifestyle was as good as you rememeber.
Thanks again and we are...
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One of the best hotels in the area. Best Breakfast Buffet of all and for a reasonable fee
We thank you for taking your valuable time to complete the survey. We hope that when travel brings you back to Bloomington, that you will once again, make Doubletree by Hilton your home away from home.
Rodney Brittain
General Manager
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For $200/night, very calculative to the level of small water bottles. Hampton Inn is much better in comparison with respect to polite staff, flexible, room quality and complimentary stuffs. It is definitely not worth the price.
Nitin0811,
We would like to address your comments, but first are very concerned that we might not be on the same page. You called and spoke to me to let us know that you are a top Hilton Honors Member and you should get many complimentary items. Upon our phone conversation, you understood that you just joined HHonors and it...
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We reserved the usage of their van to transport bridal/groom party from church to reception...they never showed up...we called to ask what was going on...they told us they had no record of us needing assistance and that the woman in charge of our arrangements doesn't work Saturdays. After the reception, (end of reception) a van and car showed up to...
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It was certainly a pleasure speaking with you and your new bride. After speaking with your bride, I did understand you did get the Presidential Suite and would like to apologize for the misunderstanding.
Upon the completion of our conversation, you made us realize that we are not in the transportation business but yet the Hospitality business and that when...
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Shop before settling for this property. The property is in a downward decline...$6 for a continental breakfast that it's competitors offer for free; slow Internet; and tv's that are not operating properly for starters are my biggest complaints.
We appreciate your input and would like to let you know that we take comments very serious. We are currently in progress of our New Internet "ATT Stay Connected" which will provide over 20 mbs up and down. We hope to talk to you with your TV challenges as we just placed Flat Screens and new High Definition programming and...
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Almost similar experience as BillSTL. Poor reception, unavailability of the type of room booked, room with poor view, unapologetic staff, unresponsive manager. Will never stay there again.
Bhanu,
I apologize that you feel we did not meet your standards and gaining the type of room you booked. While we do everything to ensure that each guest are awarded what they request, we do find ourselves unable to change for request. Such as your stay. I am showing that you booked your reservation on 4/5/12, same day of...
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We stay here at least a few times a year when visiting family. They have a great pool, clean rooms, and very helpful front desk staff. I'm not sure why there are any comments about it being rundown. Are they sure they stayed here? Have they stayed at other hotels in B-N? I think if they did, they would quickly...
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I want to thank you very much for sharing your positve thoughts of our Hotel and Staff. We do strive to please everyone and know that sometimes, we can fall short in guest expectations. I have forwarded your comments to our staff as it is very important that they understand why we work so hard for our guest.
Thank you...
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This is the first time in my 25+ year business travel experience that I've been told there was no room for me at a hotel where I had a confirmed reservation. After standing several minutes at the front desk waiting for the desk clerk to acknowledge that I was even there, I was told that there was no room for...
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We want to thank you for your time in filling out the survey and apologize if you feel singled out as we did not have your accommodations available. In the hotel industry, we unfortunately have times where a room, for whatever reason, may not be rentable, where by we may have had a maintenance issue or a departing guest stayed...
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My stay was very good overall. Good breakfast complimentary to the room I chose. The girls at the table very friendly. Front desk was very helpful. Could be cleaner than this.
Thank you for your time in assisting our efforts. I am glad that you enjoyed your stay and hope that we can see you again in the future. As for the cleaning, I would appreciate you letting us know what it was that could be cleaner. We value your thoughts and love another set of eyes upon our property.
Thank...
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Staff was friendly and helpful in getting me to airport. Hotel was rundown.
We thank you for response and your staying with us. We apologize that you feel our hotel was "run down". We have made many changes such as all corridors and hallway carpeting, wallcovering and lighting. Added all HD LCD Televisions and are in process of upgrading all of our bedroom softgoods. Our property is clean and in good shape. We...
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