I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the first impression of our hotel, dealing with the front entrance door, and the time it took to get you checked in, is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that you have several lodging options, which is... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a quiet and peaceful stay. Also glad to hear that Margarita was able to fix your TV problem. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Thank you for your great review of our property. I'm so pleased to hear that the staff was responsive to your needs, and were able to help you with your reservations. It was also good to hear that your room was FRESH and clean and you had everything you needed. Thank you again for sharing your experience with us. We... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you so very much, Angela for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

I appreciate you taking the time to write a review of your experience with us. We continually work to improve our hotel, so I really appreciate your positive comments. It reinforces that we are working towards our Goal of EXCELLENCE; Every Day in Every Way. I invite you to contact me at kcesario@extendedstay.com if you have any additional comments. I... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we have had some problems with the upgrade timelines. In response to your feedback, I am contacting our TV supplier to get a new delivery date for our TVs. We continually work to improve our hotel, so I really appreciate your... More