We were a little nervous about staying here but our normal place for Silverwood was booked. We wanted a place that would have a pool, game room for the teens, free wifi and allow a pet. We saw a couple of poor reviews from last year but apparently the new management really has done an amazing job. Pool is 24...
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Dear Valued Guest,
Thank you for the great review! The staff and I appreciate it immensely! I personally appreciate all feedback. It's exciting to share our guest's response with the staff. We really strive to make it our number one priority to assure each and every guest has a comfortable stay. We're glad to hear that you had a 5...
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Pamela at the front desk was amazing! She was very sweet & attentive to our needs from the booking phone call, to arrival, and even at check out. The rooms are a good value and a decent sleeping room, but Pamela really made our experience great and I would definitely stay here again. Even when we were looking at our...
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Dear Valued Guests,
Thank you for taking the time to post a review. The staff and I greatly appreciate it! We, as a team, really focus on giving the best customer service possible. It's exceptionally nice when we receive a compliment in regards to a specific staff member. I couldn't agree with you more, that Pamela has superior customer service...
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We arrived on a Sunday night - cautious because of the less-than-stellar reviews on Tripadvisor, but felt the rate was very good. Upon entering the place we noticed the entrance, lobby, hall ways and the common breakfast area were all clean, tidy and appealing. Staff was friendly, our room was clean corner to corner with TV, internet, heater/fan, tub/shower all...
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We stayed at FairBridge Inn as they are dog friendly and the staff are second to none. There are some upgrades going on but still a ways to go. Our room was clean but the window leaked alot when the wind was blowing. Free internet was advertised but didn't work in our room and the Television channel selection was horrible....
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Reviewed 21 November 2009
First they gave me the wrong price over the phone. So I almost didn't have enough money at 10 at night. Then we get into there room. Everything is old and falling apart. The lamps above the bed were 2 different colors and the TV didn't have a video output which is really annoying when you wanna play video games...
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For the price this was a good deal. Staff was friendly, slept good, bed was comfortable, and the breakfast was fine. The only down fall was not able to watch the World Series.
Hi Diane,
Thank you for posting your review. I'm glad you enjoyed your stay. It's reviews like this that allow us to take the necessary steps to correct any concerns guests may have. I apologize that you were unable to watch the World Series. It was brought to my attention that our Fox channel was not working properly that evening....
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I got the room from hotwire and the total was under $50 so I did not overpay - if I had paid more than $55 I would not be happy.
Check in was smooth and friendly, room was basically clean - a few holes in the blankets but otherwise - very clean sheets and bathroom
This is not the Ritz...
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Dear Valued Guests,
I would like to personally thank you for taking the time to complete the guest survey on TripAdvisor.
Please know that your feedback is extremely valuable to us. We've just recently changed management companies and we are in the process of updating several areas within the hotel. We have made many improvements and look forward to making...
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We booked through Travelocity and paid online but were told by the office staff we hadn't prepaid. We were charged a second time and it took almost a week for them to respond once I complained. I'm still waiting for my money to be returned.
As for the hotel, the room itself was clean and comfortable. The main lobby, pool...
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Dear Valued Guests,
Thank you for expressing your concerns about the billing procedures when booking on-line. I want to personally apologize for the inconveniences you experienced. I can assure you that we have taken measures to prevent this kind of error from happening again. The desk staff has gone through additional training to become more vigilant before processing prepaid reservations....
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Myself, my Husband & another couple stayed at the America's Best Value Inn - Post Falls in July 2011. We booked this hotel as it is about 30 mins to Silverwood Theme Park. We stayed for two nights in their small suite. I found the hotel reception to be very helpful & accommodating. Our room was clean & well equipped....
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Dear Valued Guests,
Thank you so much for the great review. I appreciate you taking the time to let us know that you enjoyed your stay. I personally enjoy receiving reviews of this sort. It really means a great deal to me but also to the staff. We work really hard as a team and it is our goal to...
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I am a pretty fair person. Ususally. But I cannot find a thesaurus thick enough to find the negative words I have about this nightmare hotel. So, I will tell you how I found it....and how I left. Travelling home from an extended road trip, I was getting gas across the street, and saw the "Americas Best Inn" banner and...
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Dear Valued Guest,
Thank your for your comments in regards to your visit back in August of 2010. From your comments, it is my understanding that the hotel was acquired by an Americas Best Value Inn which was previously operating as a Howard Johnson. The district director at that time did state that there were plans of change. I'm happy...
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