The front desk staff was very very rude... I was on the 4th floor and that floor was under renovations at the time. The free breakfast was terrible and my water was not even refilled. the pool area did not have any towels and the hot tub was not hot at all. This place is over priced and over rated.... more

The staff was unhelpful and rude! The restaraunt in the hotel has horrible room service and serves raw sausage for breakfast and they are slow. We called a couple of days before to see if we could make sure our 4 rooms were close together and they were unhelpful and rude over the phone. When arriving, we arrived at 3:30... more

This is in an excellent location on the river, with grass covered in wandering ducks, all there to take a dump, so do not walk on the grass. The staff were just filling in their day. The big breakfast has minimal choices if you choose to eat healthy. The building is probably 30 years past its hey day, with minimum... more

My family and I were looking for a great place to stay on our trip to Idaho Falls, Idaho and we struck gold in the Shilo Inn Suites. Not only was our room spacious and clean, but the staff was incredibly friendly, including the manager, Stacey, who personally greeted guests at the front desk upon check in. The hotel had... more

This hotel needs some updating and a deep clean. The floors in the public area and even in the room appeared dirty. A lot of the woodwork, for example around the doors is very used and worn. The laundry facilities were horrible - the washers washed poorly and I gave the driers 4 cycles of coins and my clothes still... more

First, the positive things about this property. It has a back door to the Snake River falls area in the downtown of Idaho Falls. Very convinient for a jog/walk along a beautiful paved path that loops about 3 miles. There are several good restaraunts within a half mile (recommend the Brownstone for fresh eats and good microbrews). The room includes... more

I recently stayed at this motel, and it is undergoing renovations. Unfortunately the Shilo Inn prioritized these renovations above the care of its guests. All of the guest entrance doors were locked for the renovations. This meant walking from the far end of the snowy and icy parking lot to the office door (the only entrance available), and then walking... more

My whole family stayed at this hotel over Thanksgiving for my cousin's wedding. The rooms were large and clean - ours was massive (2x the size of most rooms) - although our other family members had more average sized rooms. We had a very nice view overlooking the Snake River. As most of us were out of town, we ended... more

This past weekend I held a flyfishing and fly tying trip for 7 disabled veterans. We floated the South Fork and had a great time. The trip however wouldn't have been possible without the Shilo Inn and their Staff. We had a veteran who lost his legs and needed an accessible room. Stacy Mason (Shilo manager) bent over backwords to... more