The Staff very friendly and helpfullness.. as i walked into the hotel i can see the smile from the counter. I just want do suggestion, if anyone off you want to stay in Tawau, just come tp PROMENADE HOTEL TAWAU.

This is my 1st trip to Borneo, when we make booking true internet that was show only have 1 hotel at Tawau Sabah was is 4 Star Hotel. I stay for 3d2n Hotel is good,, staff very helpful Room well equipped Service was fast, and one of the receptionist was very good in customer service(Mimi) and helpfulness she give us... More

Front desk staff's less smile to Malaysian tourist . When they know that i'm working as Asst Mgr in one of the leading hotel in Malaysia , they pretended being nice to me and start making 'good' impression by attempting to make nice conversation !! Check in process took so long ..almost 5 minutes my wife and i stood in... More

We only stayed one night here before boarding a cruise. The rooms were adequate although beware of the slight step down into the bathroom which tripped up one of our friends and jarred his back. For the price paid this hotel was fine although I wouldn't want to stay here for a long time.

I stay for 3d2n Hotel is good,, staff very helpful Room well equipe Service was fast Near to shopping mall Buttt Far from town If i , i prefer stay near town area Alot of hotel around town area and offer good price also

SERVICE - Service is poor. During check-in, I provide my debit card for payment and instead the hotel require me to pay another deposit again. I did some argue that I don't need this during at Promenade KK but the staff insist me to pay deposit. since I don't have much cash, I had to cancel my card and ask... More

Upon arrival I had to cart my own luggage & boxes when the bell staff at entrance were busy chatting away. Reception was pleasant & professional. Room was average. Asked for an iron and no iron in sight after 20mins I had to call again. No apology for the delay and iron & ironing board is a total disaster, the... More

Sorry to say but I had my most disappointing stay on my four weeks travel through Sabah at the Promenade in Tawau. My first impression was quite good. The staff at the reception was friendly and the check-in went fast although they had a wrong date of my arrival in their computer. The room looked clean and spacious. Then I... More

If you have to stay in Tawau (which you should try to avoid anyway), this is you're best option. In fact, if you're used to some sort of comfort, it's you're only option. The rooms are good (they still have smoking and non-smoking floors!!!!), the staff superb and the restaurant is quite OK, it has an excellent view!. Avoid the... More