We traveled to Atlanta for the Jason Aldean/Luke Bryan concert on May 19, 2011. When we arrived Antionette at the front desk was very nice and attentive. We called her numerous times from the room for tips on places to eat and info about the amphitheatre. She even called a cab for us and was always nice and cheerful when...
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Thank you for your feedback we really appreciate that. It was a pleasure meeting you and your party we enjoyed having you. I am glad I could be of service to you. We really enjoy it when our guest stay and enjoy themselves. We hope to see you next time its a big concert in town. Thank you again for...
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I am a proud member of Marriott rewards program- and have stayed in hundreds of different Marriott brands over the last 20-30 years all over the world-as well as quite a few in the Atlanta area... I can't ever remember a marriott that I have had so many problems with that I even considered writing a review. Let's start with...
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We thank you for your feedback and loyalty to the Marriott Brand. I want to personally apologize for housekeeping barging into your room unannounced, that's unacceptable and not the Marriott policy. We have addressed this matter with all of our employees and we assure that this will never happen again. This is a very unusal and we are definitly looking...
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This hotel is a let down and should NOT be carrying the Marriott brand.
We arrived late, after midnight, but was told once we checked in that our double bedded room was upgraded to a king suite. This would have done if it was a couple, but as two men traveling together, we would like our own bed. Apparently they...
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I would like to thank you for your feedback. I want to personally apologize to you for not making you aware of the situation prior to your arrival to our hotel. We have had a meeting with our staff to ensure we prepare and communicate better with our arriving guest so this will not happen in the future. As for...
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Came to this hotel to stay the night and park our car while on our trip out of country. When we checked in... we weren't exhausted from our drive in. The rooms were older, haven't been updated in a while. Its the worst Fairfield I've stayed at.
My boyfriend couldn't sleep at all. It was loud and the bed was...
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Thank you and we really appreciate your feedback. When we receive feedback that is not good and we feel that it doesnt reflect our hotel we go back to see where the ball is being dropped with communication between us our guest and the shuttle service. We have had dicussions with our shuttle service and the lack of communication. We...
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My wife and infant daughter stayed here one night after bumping ourselves off our flight. After receiving free airline tickets, almost any hotel was fine with us. The airline ended up placing us here. Our first troubles began trying to figure out which Fairfield Airport hotel we were at... there were two, plus another one that is not labeled airport....
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Thank you for your feedback. We take pride in meeting the needs of our guest, when we fail to do so, we pick up and make adjustments. We would like to apologize for the lack of communication and a helping hand on our part. We are delighted that you enjoyed your stay here at The Fairfield Inn & Suites. Thank...
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I had to stay here for one night while in transit. The staff was very friendly. The room was okay, clean and fairly good for the money. I would stay here again.
Thank you for your feedback. We really enjoy it when guest stay at our hotel and we are able to live up to "Our Promises". We look forward to your future stay with us and we will continue to be committed to "Our Promises".
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On arrival I called the hotel and then proceeded to wait and wait and wait. Watching other hotel shuttle buses come and go. I called the hotel again and continued to wait. It was cold, getting dark and I was on my own. A big group started following a Hampton inn bus driver and one in the group said he...
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I would like to first take this time to thank you for your feedback and apologize for the mishaps you experienced during your stay here at The Fairfield Inn & Suites. We like to ensure that all of our guest are happy and issue free, when that dosent happen we confront the issues head on. We have improved our communications...
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I picked this hotel because of the free shuttle and we usually have luck with Fairfield Inn. The shuttle arrived as requested at 11:00 pm in the evening. Check in was quick and painless because the front desk attendant was friendly and welcoming.
The room was not so clean. There was a large stain on the chair and the bathroom...
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Here at the Fairfield Inn & Suites Atlanta Airport North we are committed to "Our Promises". When we fail to met them we take an extensive look into how we can ensure that this doesn't happen again. I would like to take this time to personally apologize for the uncleanness of your room and the poor water pressure. We find...
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Ive stayed at this property twice and I love it. It was quiet in my room and clean..Demond is such a nice guy...I cant wait for my next stay....
The hotel itself was very nice and fairly quiet in spite of being next to the freeway. However, we had terrible experience with the shuttle both coming an going from the airport. In fact, on our arrival, a competitor hotel shuttle finally gave us a ride after noticing we had been waiting at the airport over 30 minutes. When I...
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Thank you for your feedback. I would like to apologize for your recent experience, the shuttle delays that you experienced is unusual for our hotel and have been addressed with our transportation provider. Again I would like to apologize for your experience and hope to have the opportunity to have you as a guest in the future.
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35 Reviews
177 Reviews
