I was booking 2 rooms for my brothers - we were all coming in from out of town as a surprise to my sisters who lives in Cumming. I was a little hesitant with the unfavorable reviews from some time past but based upon recent good review gave it a try. The rooms were very clean, the hotel was quiet...
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Thank you for posting your comments on tripadvisor. we appreciate you taking the time to share your opinions and that you enjoyed your stay with us
thankyou
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My husband and I appreciated the wonderful service there during a four day stay in February. All personnel were very willing to help in any way, were extremely pleasant and seemed to go out of their way to provide excellent service. We have stayed there many times, and we have always found it a great place to stay.
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I had a long day of work and all i wanted to do was have a nice hot shower in a clean nice room and that's what i received and more. The staff was very hospitable and friendly and the room was in excellent condition. I talked to the front desk person and they actually sanitize things that never are...
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Thank you for taking the time to post a review for our hotel. We work hard ensuring that all of our hotels have a safe and pleasant stay and want to thank you for noticing. We hope you spread the word to family and friends who wish to stay in the Cumming area and look forward to seeing you back...
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Although the check-in staff were pleasant, the guy the next morning reminded me of the Soup Nazi. When checking in, I had to ask for a second room as the first one smelled of cigarette smoke (even though this is a nonsmoking facility). It had been a long day and I didn't get to sleep until very late, hoping to...
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Thank you for comments regarding your recent stay at our hotel. We have no record of this issue being brought to our attention so we have had a hard time in validating this comment or being able to present a valid response. Your reference to Soup Nazi does not have any relevance in a guest comment forum and the desk...
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I usually stay at the Holiday Inn Express but for some reason I ended up at the Comfort Suites. I visit Northside Hospital on a regular basis for business and I will definitely stay at the Comfort Suites next time I come to town. Everyone was pleasant, the hotel was nice and quiet and I got a great nights sleep.
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I would not recommend this hotel to a dog.. The rooms were very nasty hair all in the bed ants coming out of the ac and bathroom if you like to be nasty then this is the place for you.. The front desk are jerks..
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While we appreciate you posting your comments on our hotel and staff, we have no record of you reporting your complaint with the manager, thereby giving us the opportunity to fix it prior to your departure. Had that been the case , I am sure we would have resolved your complaint in a satisfactory manner. We take all comments seriously...
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Manager (rude) charged my acct. $225.00 in addition to my bill = $196.00 and refused to refund my acct. I am still attempting to collect through customer service.
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we have investigated your situation and we refunded the credit crd that was billed in eror
we apologize for any confusion over your stay and the delay in nott getting this resolved sooner
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This hotel was great. We stay at hotels about 50 days a years and I would suggest to anyone who wants a nice room and friendly staff to stay here. The breakfast they serve is great. This hotel is not a 100% smoke free hotel and that is a great and wonderful idea. The room decor is just wonderful the...
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we appreciate you using a feedback tool such as tripadvisor to express your concerns with our hotel
please be assured that we have new management in place to address these issues
thank you
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Beware - this hotel made several unauthorized charges to our families credit cards and debit cards.
One included a charge on a debit card for over 700.00 - We only stayed at the hotel for 3 nights @ 79.99 each.
Each family paid for their rooms with cash.
Upon arriving home - everyone noticed that Comfort Suites, Cumming, GA was...
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while this was back in 2005, we hve subsequently renovated the hotel
thank you
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