I had to title this "Best Hotel Staff" for one reason. I agree with everyone that writes a review about this hotel, they have the best people. As a business traveler, the hotel has everything I need and the staff gives me everything I want.
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Reviewed 18 November 2009
We were in town for a cheerleading competition and the hotel and staff were amazing! Clean rooms and very accommodating. The staff went above and beyond to make our team feel special. They even provided us with prompt shuttle service to and from the convention center. We WILL stay here again! A great experience for a great price!
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Thank you for your timely review of our hotel.
It was a pleasure having your group in the hotel as they brought a lot of energy and enthusiasm with them!
We look forward to serving you next year and wish you the best in your upcoming competitions.
Marcus Roberts
gm.atlbr@kelcohotels.com
(404) 324-4180
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This location is very convenient to the airport, but the airplanes can be heard all the time. If that bothers you when you sleep or you will be sleeping during the day, consider another location. The hotel itself is the standard HI Express, and for those who have not stayed in one, be aware the rooms are small and the...
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Thank you for posting your feedback. I am pleased that you enjoyed the amenities we offer and that you found the staff pleasant to deal with. I am concerned about the airport noise you experienced. Our hotel was designed to minimize any outside noise and most often my guests comment on how surprisingly little noise they hear. We have two...
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This is our favorite "Park & Fly" hotel. Friendly and very helpful staff. Clean & well kepted property. Good Breakfast. Dependable/clean shuttle service. Great Value. We always stay here.
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Thank you for your prompt review! I am glad that you found the value in our "Park-n-Fly" package. This is a very popular deal and takes some of the hassle out of flying out of Hartsfield-Jackson International Airport. Please let me know if I can be of service during your next stay.
Marcus Roberts
General Manager
(404) 324-4180
gm.atlbr@kelcohotels.com
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This is the second time I have stayed at this hotel in prepartion to fly out of the country. It's very clean, the rooms are comfortable and the breakfast is great! We paid to leave our car in the hotel's parking lot while we were gone. The shuttle brought up to the airport on the morning we left and picked...
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Thank you for your kind response! The highest compliment that you have given us is your repeat business. I trust that you will find us working to constantly improve on your next visit. Please let me know if I can be of service when planning your next trip.
Marcus Roberts
General Manager
(404) 324-4180
gm.atlbr@kelcohotels.com
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We checked in late and left the next morning, but the sleep was great! Very friendly staff and great hot breakfast. Pancakes were exceptional. Room was quiet and clean. Only problem was it had a small old tube television. Needs to be updated. All in all great nights sleep.
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Thank you for your review of our hotel. I am pleased that you enjoyed your stay and were able to get a Great Night's sleep. I am also glad to see that you enjoyed our hot breakfast. I agree that the pancakes are fantastic and personally perform quality checks on them often!
You will be happy to know that we...
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Just what you expect from a cookie cutter property - nice lobby - the room was clean, comfortable. Struggled with the wi-fi - called - never got it to work. The night Front desk clerk was very off-handed. I checked in late that night and to get information was like pulling teeth.
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Thank you for taking the time to post your comments about our hotel. I am pleased that you found your room clean and comfortable. I am not pleased about the trouble you had with the wi-fi access and the lack of information from my late night desk agent. We upgraded our wi-fi last year to make sure that our guests...
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Phyliss was the most disrespectful housekeeper I have ever came in contact with because of her I will not return to this location. First she knocked on my door @ 9am on christmas eve. I told her I was not ready for service and that I would be leaving in a hour. she replied I dont come back I only...
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Thank you for taking the time to review our hotel. I actually spoke with you about this on Tuesday morning and I really appreciate you taking the time to let me know about the situation before you left the hotel as this gave me a chance to personally apologize and make amends. I have already dealt with the personnel issue...
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Excellent hotel and stay! I know, I know, my title says "roach motel" so why do I say excellent otherwise? Because it is, but if it weren't for two long and narrow German cockroaches running around the bathroom area, it would have been a perfect stay. But, since it is not a perfect world, I expect something to go wrong...
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Thank you for reviewing our hotel. Your title makes me cringe, but I appreciate your positive comments about the hotel and the staff. It is very unusual for uninvited guests to be lurking in your bathroom and we have taken care of the room you were in. We also completed an additional inspection and treatment from our professional pest control...
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I can't say enough good things about this hotel. The staff are fantastic; the shuttle to/from the airport and nearby restaurants is so convenient; the lounge areas near the lobby are tastefully decorated and the business area with computer, printer and fax very nice to have. But the bed was to die for! I had a late flight the next...
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Thank you for your timely feedback about your stay. I am delighted that you found our mattress so comfortable that you didn't want to get up. I do apologize that you were awakened by our housekeeper in the morning and I have reiterated to my team how important maintaining quiet is on our guest floors. Since we are located next...
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120 Reviews
