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Holiday Inn Hotel & Suites Sawgrass Mills

3.5 of 5
3003 N. University Dr, Sunrise, FL 33322
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Ranked #4 of 4 hotels in Sunrise
3.5 of 5 stars 141 Reviews
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141 reviews from our community

    Trip type
Traveller rating
    32
    44
    18
    27
    20
Date Rating
Maple5
Toronto, Canada
1 review
4 helpful votes
2 of 5 stars Reviewed 7 February 2012 NEW
4
people found this review helpful

Stayed 2 nights in late January and had already pre-booked one night in February upon returning from a cruise. The rooms in both cases were very noisy. The a/c is positioned right beside the bed. I got about 2 hours of sleep with the terrible noise. The a/c control unit did not work. Other people we stayed with said the... More

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Mark H
Brooklyn, New York
1 review
1 helpful vote
1 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The bath towels had stains, one was large and brown. Yuck. The carpet had burn marks in it The desk was swarming with small ants The maid didn’t leave any coffee on the first day, and on the second day they must have broken the coffee pot because it was gone and there was BROKEN GLASS on the bathroom floor.... More

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mmm088
Ottawa, Canada
Reviewer
5 reviews
4 of 5 stars Reviewed 2 February 2012

the hotel was nice, very easy to get around in a car the only thing is the toilet was not anchored to the floor, it looked like someone tried to cement it before but once you use it you can hear it hit the floor from the room More

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Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
3 February 2012

Thank you fortaking the time to share information about your stay at our hotel with the Tripadvisor community. I am glad to see that we delivered your expectations for you to say that the hotel was nice. Th information you shared about the bathroom will be used with our preventative maintenance program as we move forward. Thank you again. More

Toddvacationing
Charlotte, North Carolina
Contributor
15 reviews
14 helpful votes
3 of 5 stars Reviewed 1 February 2012

It was ok but construction was going on around the pool, on different floors.. the room was nothing special.. staff was efficient though.. no shuttle to airport. More

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Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
3 February 2012

On behalf of the staff and management of the Holiday Inn Sawgrass Mills, thank you for choosing our hotel and for sharing your experience on Tripadvisor. We have been undergoing some renovation that we are now in the final stages of. The work will be completed at the end of next week and is taking place out of sight of... More

naudia_23
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 1 February 2012

This was a last minute place to stay. We found a good deal on priceline that they matched. The room the gave us first was REALLY smokey and the door was open. But they were really accomodating and upgraded us. The 2nd room was really nice and not smokey at all. Overall it was a really nice stay! More

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Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
3 February 2012

Thank you for taking the time to post a review of your stay at our hotel with the Tripadvisor community. I regret to read that you encountered a problem with the first room that you were assigned to, but I am glad to see that it was the staff members of the hotel who handled it to your expectations. We... More

tools35
Southern Utah
Contributor
18 reviews
24 helpful votes
2 of 5 stars Reviewed 19 January 2012

Old and room stunk like paint or cleaning fumes. The hotel was 100% booked (due to proximity to airport I guess) and I had already paid through priceline so we had no choice but to remain in the room. I requested a three star hotel through Priceline and this fell into that category when it is clearly not a three... More

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td397
St. Louis, MO
Top Contributor
103 reviews
51 helpful votes
4 of 5 stars Reviewed 16 January 2012

We just stayed overnight while passing through. This is a large property. The rooms are big and they are nicely refurbished and clean. I was impressed with the decor and comfort of beds etc... I would definately recommend or stay again. More

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Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
27 January 2012

On behalf of the staff and management of the Holiday Inn and Suites Sawgrass Mills - I would like to thank you choosing our hotel, and taking the time to post a review to let us know that we delivered the Guest Experience that you had expected. We look forward to being your home away from home again. More

bdt61
San Francisco, California
Senior Contributor
41 reviews
20 helpful votes
2 of 5 stars Reviewed 16 January 2012

This was my second trip to this holiday Inn. My first trip was uneventful and satisfactory. However, not this time. Tv remote control was missing. I reached for the hotel phone. Yes a dial tone but hotel desk button as well as the other buttons did not work. I dialed 0 for operator. Nothing. I tried secondary phone. It did... More

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Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
27 January 2012

Thank you for taking the time to share your experience at the Holiday Inn Sawgrass Mills with the Tripadvisor community. The experience you have described obviously did not meet your expectations - nor the standards we set for ourselves. We will use your feedback as a valuable training tool for our staff and management alike to ensure that we are... More

ktravel40Florida
Gary, Indiana
Senior Reviewer
7 reviews
1 helpful vote
3 of 5 stars Reviewed 6 January 2012

The first time at this hotel was 2 years ago and my son and i stayed in a double bed room with balcony.the first time and that was november 2010 our room was not in a great spot we were facing a retention pond that had graffiti on the concrete i did not want that site.So i checked with front... More

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Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
27 January 2012

As the General Manager of the hotel who just arrived on site a few months ago, feedback about experiences such as yours help in letting me know where the hotel was, and the direction we need to go. Thank you for taking the time to share your experience with the Tripadvosor community, and we look forward to havign the opportunity... More

BusinessTravelerNY60
New York City, New York
1 review
1 helpful vote
2 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

Good afternoon, I stayed in this hotel at the end of December of 2011, and I was the MOST HORRIBLE experience I’ve ever had. I travel often because of work reasons, and I usually spend more time in a hotel than I do at home, so I know a lot about hotels and their services. The hotel itself was not... More

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Holiday Inn Hotel & Suites Sawgrass Mills Also Known As

  • Holiday Inn Sunrise
  • Sunrise Holiday Inn
Address: 3003 N. University Dr, Sunrise, FL 33322

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