Dirty room, bathroom disgusting and bath surface breaking up, dead mosquitoes on the window sill. Had booked in for two nights but checked out after one. Spoke to Amber front of house manager and showed her the rooms problems bath surface breaking up, mould on inside of shower curtain, cracked basin, dirty cupboard etc. Amber offered us an upgrade but...
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As with most hotels, when a customer checks into a room and is not happy with it, our desk staff will do their very best to resolve any problems and relocate a guest where necessary. On the rare occasion we cannot satisfy a guests needs and a guest requires the amenities of a brand spanking new hotel, we will even...
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