Asked for a refrigerator two days prior to arriving - Didn't get it.... Found two half eaten hot dogs and a Sprite Bottle under our beds - The Van ride to the Rays Baseball game, that runs every hour - never showed up..It was contracted to an Airline but Hilton never told us, we just waited for a ride that... More

I was in St. Pete for a conference, and was very pleased with the Hilton. I have been to other Hiltons and been non-plussed. This hotel was clean, the staff was very courteous, and eveyone even walking past, spoke and treated me with kindness and respect. I asked if the hotel had been remodeled lately as I liked the boutique... More

DO NOT BOOK WEDDING BLOCKS! We were in town for a wedding, with the couple reserving the wedding block at the hotel because of reviews of customer service. This was not the case. First, our reservation was cancelled. No record of the person or reservation, even though we had a confirmation email. In fact, the first time we called to... More

It's such a great location that I can overlook the tired rooms. It's time for a little updating. Especially in the bathrooms in the rooms. They are looking old and stained. It's very clean. Just needs a little polish. The staff was wonderful. Front desk man from Alaska was super sweet. The girls in the honors lounge were great. Very... More

This hotel was a nice hotel, but I think I came to expect more from the Hilton name. The rooms were nice, but still pretty average and nothing to brag about. When I arrived my room as the last in the hallway and I guess the previous occupant left their room service utensils outside the door. I was there 4... More

The hotel had a convention for the National Federation for the Blind in house the weekend we were visiting. I wanted to commend the staff on the way they handled the guests and how helpful they were. The staff would drop what they were doing to assist the guests in getting to where they needed to go. They were very... More

Was down during memorial day weekend and it was very convienent to everything. Very clean, great staff, especially the morning breakfast staff in the executive lounge. Montique was sweet and informative and ran a clean shift. The evening lounge worker Johnny was the one sore spot,closed up early every night and was selectively friendly. I will stay there on future... More

Yeah, it's a Hilton. Big deal. It's a tall building with hundreds of rooms. They are nicely appointed. The pool was really nice because they had very comfortable lounge chairs in addition to a nicely sized pool and hot tub. I was just unlucky to be in an adjoining room where I could hear the other person's conversations, music, and... More

Good service in the hotel. Great location. Rooms are very tired. Lobby is updated. Good food. Nice fitness room, but like the shuttle van, a/c is lacking. Go for it on sale or you want downtown. Please fix the airport shuttle van ac and rebalance the tires. I thought the van was shaking apart.