We only stayed here for one night while we toured the St Augustine area, but it was worth driving out of town to be so close to the beach. The only problem we had was that we arrived just as the elevator repairman was fixing the one elevator in the place. Fortunately, we were only on the second floor, but...
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First I would like to apologize for the elevator issues. We were trying to get it repaired as quickly as possible. Also, we are glad that you enjoyed your room and our hotel's location to the beach and area attractions. We look forward to seeing you next time you are in town.
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The hotel is well maintained, staff is friendly and helpful, area restaurants are close and location is great - only 50 yards from beach access. I recommend to all.
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We would like to thank you for your kind words regarding our staff and hotel and your recommendation to future guests. We hope to see you again soon.
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I have never been so pleasantly surprised when booking a hotel! This place was fantastic!!! The decor is beautiful, very clean, nice big rooms, big shower, nice vanity area, 2-3 minute walk to the beach, short distance from downtown...I could go on & on! Honestly, I adored this place! It just has so much character! Not like your usual, boring...
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We are so happy our property surprised you in a good way. We are always thrilled to hear when people find us and are happy about their discovery. We hope to see you again in the near future, so we may help you and your family make many more wonderful memories. Thank you again for your kind words.
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Choose this hotel as our vacational place to stay while visiting the Saint Augustine area. It was our first time staying at this property and we loved it. The beds are so comfortable, the rooms are spacious and clean, friendly staff, great location,. I would recommend and stay at this property again.
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Thank you for your recommendation. We love to hear when a guest has a fabulous time. I know the staff will be glad to hear how rgeat a time you had. We look forward to seeing you again.
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I have stayed at the Castillo Real 3 times. I love how close to the water it is--the beach is just a 2-3 minute walk away. The pool is relaxing and the hotel staff have always been very pleasant. The restaurant serves delicious meals as well.
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We are so glad you enjoyed your most recent trip to visit us at the Castillo Real. I am sorry that you had issues with parents not controlling their children. We always strive to make everyones stay as relaxing as possible. We are glad that you have enjoyed us in the past and we look forward to seeing you again...
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Very nice hotel, well kept, with friendly helpful people at the front desk. The rooms are very large, with a nice sitting area and desk. Very large bathroom with separate shower/toilet and vanity area. Tile floor entry area which makes it convenient to remove shoes so as not to get sand on the carpet. The beach is a short walk...
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Thank you for your kind words about our property and staff. It is our goal to make sure everyone leaves wanting to come back. We hope to see you again soon.
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We enjoyed our stay over MLK weekend. The room was spacious and the beds were comfortable. There was plenty of space to spread out and be comfortable. The bathroom and dressing area was also spacious and clean. A large shower and toilet were separated from the dressing area by a door. There were 3 mirrors plus a make-up mirror so...
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Thank you for taking the time to sit down and give future guests an honest opinion of your recent stay with us. We are thrilled that you enjoyed your stay and felt that the amenities were above what you expected.
I am sorry to hear about the chlorine in the outside hot tub. I realize that we are removed from...
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My husband and I arrived very late on a Thursday evening. It was an impromptu overnight stay before our camping trip at the state park. The staff was friendly on the phone and accommodating. Any questions we had were promptly answer. Check in was easy, since the same helpful person on the phone was the one helping in person.
The...
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Booked this room for a weekend trip to the beach. The information on Expedia implied a ocean view for a standard king room. No standard king room has an ocean view. Nice rooms with a short walk to the beach, but I REALLY wanted an ocean view. Hotel blamed Expedia. Expedia blamed the hotel for the inaccurate ocean view information.
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I am glad that you enjoyed your room, and I apologize for the confusion over the view. When we signed up with Expedia, we were required to list which views we have available. We had no way of knowing that they would apply that to every room type listed on their site. We are working to rememdy the issue. I...
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We normally stay at Choice Hotel chain hotels. The recently added a high end brand chain called "The Ascend Collection". This was my first stay in one of these hotels. It was very upscale. The lobby was very nice, the people were friendly, and the room was huge. It had upgraded furnishings and was beautiful. It had a nice sitting...
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I can see that you take the time to write and post many reviews. For that, we as an industry, are thankful. We are thrilled to learn that you enjoyed our hotel and your stay here. Mostly, we are glad that the staff was up to your standards and did everything they could to make your stay as pleasant as...
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188 Reviews
106 Reviews
