Room was good for the price. The reservation desk was very poor when calling the 800 number. The staff could not speak English well at all. We booked through group sales. The group sales rep was very knowledgeable, but every time someone booked through the reservation desk, they could not tie into the group. The group sales rep had to... More

I stayed there and someone broke into my car, unlatched the trunk and stole some of my belongings.....make sure anything of value is taken out of your vehicle...... the manager was quick to inform me that there are signs posted that said they were not responsible for anything stolen from vehicles!!!!

We traveled to Pensacola from April 11th through April 14th. We arrived just past 2200 and checkin went very smoothly. The highlight of the entire trip was Kim, the young lady at the front desk. She was pleasant and attentive during all of our interactions, and she was always quick with a word and a smile. That is the most... More

I reserved this room on Expedia.com. When I arrived I knew I was in trouble when I saw that it located behind an old almost abandoned mall and the outside of the hotel itself appeared run down. The lobby was dark and dingy and smelled old and moldy. I knew I would not stay there the moment I opened the... More

Beds are comfortable and staff very friendly. Hotel is not close to the beach but would rather stay a couple of days here for the price of one on the beach. Right off I10 so convenient access to most everything.

The guy that checked me in was great, excluding the language barrier. The rest was trailer trash. My sheets were not changed, the bed wasn't even made. And on my last morning the poster child for trash argued with me on the check out time. Unless you give me my money back, or a credit for two nights at a... More