I didn't have a good first impression of the place when there is a separate lobby door for after hours checking with bulletproof glass between you and the front desk. Was charged an extra $2.50 a night that wasn't quoted at time of reservation. When questioned about it i was told it was an extra tax. The room was large... More

Paid for this room completely online.. At check in was asked for id and credit card used when booking nite desk agent made a copy of my info for incidental charges which i did not see as odd because hotels usually want a deposit at check in . this is the first and last time that i ever paid my... More

This hotel was recently renovated. The rooms are clean and tastefully decorated. The staff is friendly and helpful. Excellent location for Universal Studios, almost walking distance. Just a piece of advice: not all the rooms have mini-fridge and microwave, so be sure which one you reserve, if these amenities are important for you. I was about to be given a... More

Paid very little, but wouldn't stay here even if it was free. As others have said, the staff are helpful, but the overall atmosphere of the place and the rooms felt scary. Claustrophobic rooms, dated and dirty. Damp smell in the room and door appeared to have had the lock broken. I expected basic, but it isn't appropriate for a... More

The staff are friendly and helpful, but the problem with this hotel is the rooms. To claim the rooms have been re-modeled is false. The rooms have been painted and carpeted, but one of our rooms had old furniture and bedside lights did not work, the bathrooms are in need of refurbishment and at least a good clean. In one... More

Spent two nights in March, 2012 in a king bed room. Not all rooms have micro/fridge. Nice, smiling lady at front desk presents a good first impression of the property. Hotel workers I encountered on the property spoke and were friendly. Rooms are nicely renovated except for the bathrooms which still show their age. Exterior of property appears clean and... More

Overall this was a pretty good hotel. The rooms have been recently renovated and were very clean upon arrival. The front desk staff was generally very friendly and helpful. The included Internet was quick and easy to setup. The location is excellent if you are going to Universal, and have quick access to I-4 if you are going to Disney.... More