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Orlando Metropolitan Resort


Hotel class 2.5 of 5
8444 Austrian Court, Orlando, FL 32819

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Reviews you can trust

Reviews at a glance
  • Pool area(18)
  • International drive(15)
  • Very nice(14)
  • Rooms are clean(8)
  • Sleep number bed(7)
  • North tower(5)
See reviews by trip type and rating
  • All reviews (389)
  • Business reviews (26)
  • Couples reviews (91)
  • Family reviews (103)
  • Friends getaway reviews (19)
  • Solo travel reviews (12)
55% of travellers do not recommend
2.5 of 5 stars 389 reviews
  • Excellent
    46
  • Very good
    92
  • Average
    70
  • Poor
    61
  • Terrible
    120
[ Date ] [ Rating ]
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2 of 5 stars
zackypr   13 contributions
Puerto Rico
31 Aug 2010 | Trip type: Couples

Based on the negative reviews I read on most web sites I decided to e-mail the hotel the week before arriving. I was assured the reviews where misleading and that I was going to enjoy my hotel stay. The hotel manager (Mrs. Regina) was even nice enough to make a remark on there system guaranteeing a newly renovated room. Her... more

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2 of 5 stars
rona1957   1 contribution
Barnstaple, United Kingdom
30 Aug 2010 | Trip type: Family

Having read the reviews we were nervious about staying at this hotel but on arriving things went well till we were told we had to pay a resort fee of $5 per night but being jet laged we just nodded a few days later we inquired and were told as we had standard rooms the resort fee did not aply... more

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2 of 5 stars
C_Feseha   1 contribution
Seattle
25 Aug 2010 | Trip type: Couples

Years ago I worked for a Marriott hotel and even though it is a huge brand, I had seen my fair share of bad reviews. They are discouraging, so I decided to stay at this hotel despite the negative reviews and even had hopes of writting a great review for them. At check in, the automatic front doors were not... more

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1 of 5 stars
LJW44   1 contribution
Newcastle Upon Tyne
13 Aug 2010 | Trip type: Couples

Beware-this hotel is right beside the new Radisson and most websites suggest that the hotel is part of the Radisson and some even use Radisson pictures-it is not! This hotel does not even deserve one star it is old,run down,filthy and unsafe. I cannot stress enough how bad our experience was here, we lasted a one very sleepless and distressed... more

Management response from
Guest Relations, Guest Relations Manager

Thank you for taking the time to write a review about our hotel. Please know that no member of our team or any member of management have in anyway misrepresented our hotel as a part of Radisson. We are not sure what site your booked on because of the privacy of identification on Trip Advisor but we do not support...

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1 of 5 stars
liberty084   2 contributions
Southampton, United Kingdom
10 Aug 2010 | Trip type: Family

Booked this hotel as part of a package with On The Beach for family group, ( On the Beach have been great) Hotel is nothing like the photos. The minute we were dropped off at the small dingy dirty reception area I knew we had made a big mistake. Tatty broken furniture, smelt awful, rude reception staff.Rooms were dirty, bedding... more

Management response from
Guest Relations, Guest Relations Manager

Thank you for taking the time to write about your impression of our hotel. We cringe when we hear stories of the ones you described because this could not be our hotel. We face challenges as every hotel does but to hear someone refer to our hotel as a place not fit for a dog or our staff being rude...

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4 of 5 stars
Mark503975   1 contribution
Grimsby, United Kingdom
8 Aug 2010 | Trip type: Solo travel
1
person found this review helpful

I have just arrived back in the U.K. from having spent 14 nights at the Metropolitan Resort, Orlando. To clarify - I and my family - have been travelling to Orlando and staying on I Drive since 1994. I decided to stay here (Metropolitan Resort) room 1514 on my own this year and booked my extended family into another hotel... more

Management response from
Guest Relations, Guest Relations Manager

Thank you for taking the time to write such a wonderful review of our hotel. Thank you for recognizing that we are working on challenges and our greatest assets are well represented. We look forward to hosting you in the future.

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4 of 5 stars
tissue32   1 contribution
thurso
31 Jul 2010 | Trip type: Family

After reading review I was a bit worried. I made the mistake of mixing this up with the metropolitan express! The reception was tiny but we were dealt with very efficiently,our rooms were clean and cleaned daily not hoovered though. Ours had a fridge and a safe but no kettle (I wish I had thought to ask for one as... more

Management response from
Met_Management_Team, Guest Relations Manager

Thank you for taking the time to write a review of our hotel. Thank you for your kind words. We listen to what our guests say and appreciate your input. Please note answers to your concerns..in the event shuttles are full, a second shuttle is sent to pick up guests who are not able to make it on the first...

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1 of 5 stars
man_girl   2 contributions
Britain
25 Jul 2010 | Trip type: Family

First impressions on this hotel, is very basic, you pay little and get just that. I was not expecting a 5 star hotel or even a 3 star, however I was very dissappointed with the hotel overall. When we arrived we where seen to straight away and the staff where very friendly. We got our room and as earlier requested... more

Management response from
Met_Management_Team, Guest Relations Manager

Thank you for taking the time to write a review. We were relieved to hear that our team were able to resolve the issues you encountered and you were able to enjoy one of our renovated rooms. We are not sure who you spoke to in the pool area who was rude to you but please know that is not...

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2 of 5 stars
mcullen1976   1 contribution
Greenacres, Florida
22 Jul 2010 | Trip type: Family

I'll start out by saying that I am a bargain shopper. I must have researched the area hotels for several hours including reading the various reviews before I settled on this place. The resort looked promising from the majority of travelers and I was able to book a room for only $39.00 plus tax and resort fee. My husband, two-year... more

Management response from
Met_Management_Team, Guest Relations Manager

Thank you for writing a review about your stay. Your experience during your stay concerns us and we have addressed these issues with our teams. We are constantly improving our hotel and our guest services to ensure our guests are satisfied. We recognize that our guests' needs differ based on their socio and economic demographics. We are working with our...

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1 of 5 stars
weeboopike   1 contribution
Lexington, Kentucky
20 Jul 2010 | Trip type: Family

Ladies and Gentlemen, Let me start by saying that the hotel was, in fact, a great price; unfortunately, you get what you pay for. First item of discussion is the check in process...This was very quick and easy; however, I was asked to pay the resort fee prior to completion of my stay...MISTAKE! Do not pay this until you check... more

Management response from
Met_Management_Team, Guest Relations Manager

Thank you for taking the time to write a review about your hotel stay. We have reviewed your comments and are very concerned about your claims especially those of duplicate billing and pool side drinks being charged to your credit card. We do not process charges for poolside services. We have forwarded your enquiry to our Recreation Team to research...

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Orlando Metropolitan Resort Also Known As

  • Orlando Metropolitan Hotel
Address: 8444 Austrian Court, Orlando, FL 32819
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