My husband and I stayed here to celebrate our 3rd Anniversary. The service from the moment we arrived was top notch. The smell in the lobby is amazing! We were upgraded to a room overlooking the lake/pool, and were surprised with champagne and strawberries in our room for our anniversary. Everyone went out of their way to make us feel... more

I was at the Grande Lakes resort for a business conference. The conference rooms were very nice and appropriate for the size. The restaurants are pricey, but the food was good. I splurged one morning for room service - which was delicious, I recommend the omelet and potatoes, definitely a worth while treat. The hotel is attached to the Ritz... more

Stayed here for 3 nights with the wife and another couple for a little R&R. We used most of the stuff the hotel had to offer do to the fact we never left the property. Dinner at Normans was enjoyed by all to the point we are still all talking about it. The spa was great and enjoyed massages and... more

Stayed 4 nights @ the conference rate of $199 per night plus tax. It is an imposing 5* hotel set by itself (along with the Ritz Carlton) on a golf course. The hotel itself is impressive with a great pool complex and grounds. However, the isolation means you must use the hotel facilities for food and drink - this is... more

Great hotel - lovely lobby and the rooms where fantastic. Lovely pools and grounds around the place. Only gripes are... Self parking $15, cost of a tube to go into the lazy river $5, and also the restuarants are pricey! They offer a buffet but its not great - best buffet around is in the Gaylord Palms Hotel Villa de... more

The pool was freezing and unkempt, there was a charge of over $21 per day for valet or about $16 per day for self parking and an internet charge of about $16 per day whether you used your computer in your hotel room or in the lobby. It's beautiful with good food, but I'd never recommend it given all the... more

I've stayed at this hotel a couple of times for business (conferences). The service is very good. The first night I arrived I called down to get a refrigerator and they brought one right up. Unfortunately it didn't work (the delivery guy didn't hang around to find out whether it worked) but when I called up again they brought another... more

I frequently visit Orlando for a night or two and recently tried out the JW Marriott based upon good reviews I saw here and from several friends. Sure enough the Hotel was very nice. The room and property overall were very clean, well kept, and polished. As well they have a very nice "lazy river" style pool. The valet was... more

I have stayed at this hotel several times before and it is not being well-maintained. Our room looked dated, was not very clean, and the towels were not soft; all of these things used to be top-notch! Some of the staff acted as if we were a burden to them. I used to feel I got my money's worth as... more