had ants and they sent one bloke to get rid lol very dirty but did get moved and other hotel was brill more

Great location, fronts Interstate 4 between Lake Buena Vista and Sand Lake road. Staff was very friendly, from front desk to groundkeepers. Quick get a way for the two of us, room was lakefront, fantastic view, very clean, comfortable and very reasonable. Grounds are very nicely maintained. We were amazed at the sheer size of the resort and at how... more

I have to admit the resort was beautiful. We had a nice, clean room everything was working except the AC, it would not come on, and the key in the door had to be replaced twice. But once we called about the AC someone came up within half hour and fixed it and someone also came up about the keys... more

purchased timeshare 9 years ago,3 bedroom lockout ( even years ),stayed their 3 times & requested that a broken shower door , sharp plastic pieces from removed robe hook on garden tub major water spots on tv with few other items be fixed but over a period of 6 yrs it never got fixed finnally stopped all payments & have... more

Nice accomadations. My first stay about 4 yrs ago was just as nice. The timeshare reps didn't seem as pushy this time. They treat you with dignity and respect. The tour of the grounds was very nice but I did wonder why our 2 bedroom suite was not as nice as the models that they showed us. I hope they... more

Complaints: I was told the hotel was within one mile of the convention center--walking distance--not so. Maybe as the crow flies, but definitely not within walking distance. Getting back and forth meant hiring their transportation company. While their costs were reasonable, it was an unanticipated expense. I was there three nights. Despite multiple requests, I only had bath towels one... more

Stayed here for Halloween '09 for a girls getaway weekend with my teen daughter. The place was a little hard to find because the exit on the Turnpike left me a few exits away before the actual one. Once I was off it, I had to go through 2 winding roads before I finally saw the hotel. Checking in for... more

we were asked to take a tour. while we were staying at a near by resort we signed up to see what they had to offer.we arrived at west gate resorts the next morning. we met up with a salesperson. then we got into a golf cart and drove us over to the new resort area while driving over the... more

I don't understand why all the negative reviews. Location is terrific, unit was huge, very clean, loved the screened in porch where we ate breakfast everyday. Everyone was very helpful. First time we have ever been escorted to our unit, very helpful since it is such a big resort. "Will" showed us around the unit and then next day followed... more