This hotel has the friendliest staff that I have ever encountered in the Orlando area. From the front desk staff at check-in, to the housekeeping and breakfast buffet staff, I was constantly greeted by smiles. The one area of the hotel that desparately needs to be addressed is the maintenance of the rooms and grounds. The rooms need a more... More

Today booked to return, went September 2011 and had a wonderful holiday, breakfast really good, staff friendly, convenient for most attractions, not the ritz, but a clean hotel with a good pool and clean rooms. Looking forward to May to return, Cosmos have some really good deals for May. More

We stayed 6 nights in Jan 2012. Fantastic place. Free breakfast is out of this world. Staff is so nice, especially Ena and Suzette. Everything is so close. The price is right. Its clean, organized, and they bend over backwards to accomodate everything. More

My daughter and friend stayed there Easter weekend. While at the park everything they owned was stolen from the room computer, IPOD, wallet, cash, and her glasses (for god sakes). The staff ignored her while she sat crying in the lobby three hours for the police to arrive. There was no forced entry. After I called many times they promised... More

We stayed two nights, and it was not a good experience. The check in took ages (we were the first of the row...) and when we entered the room we found a [...] in the loo! We called the reception asking for a new room, but the hotel was full. A man service seemed to have solved the "problem", but... More

There are people that make a day but Tonya is an excellent people person, she was really enthusuastic during the breakfast and during our morning routine.. She set the tone to our whole day... More

tiles falling off shower wall, holes behind it, someone painted tiles. do not stay here. had to leave and find another hotel. one of the beds didnt even have a regular mattress on it, but a 3 inch foam pad. Totally unacceptable More

When I first got there I was given a key to someone else's room (This made me feel really safe). I went to the lobby and had to stand in a huge line to get another room. My carpet was soaked in front of the sink so I called the lobby and they told me they would be right up... More

I stayed here with my daughter 25th October to 4th November 2011. We found the staff very friendly and helpful, nothing was too much trouble. Pool lovely. Rooms large, comfortable,included fridge, safe they were cleaned on daily basis. We had great choice for breakfast, hot or cold, courtesy bus to some parks. We are definitely going back next year, its... More