Considering that the front desk is considered the "welcome" of a hotel not sure why this hotel's front desk wasn't just that. Upon arrival I got a "may I help you" like I interrupted their convo. No smile, no confirmation of my reservation no "enjoy your stay". The breakfast staff provided speedy, efficient and friendly service and was very polite.... More

Stay away from this one! The most rude staff I have ever seen! Front desk was a joke! Bad attitude, seemed to be bothered that we were checking in and interrupting their conversation. We were booked there for 6 days pre-paid, so we were stuck. We knew from the first 5 minutes we had made a huge mistake. The room... More

We have stayed here a few times now, mostly due to its location, but this most recent trip showed the wear and tear this place has had. The bathrooms are worn, with the fixtures near replacement. Staff is friendly, but we still eat breakfast elsewhere ($9.99 buffet is steep compared to nearby restaurants). There is never any hot water available... More

This is a lovely hotel in appearance, and the room I stayed in was generous-sized with lots of nice decorative details. Very quiet as well. However, there are needed updates on the bones of the room, as signs of age and wear are apparent. The woman at the front desk was very friendly and helpful when I checked in at... More

Good choice for a business trip; Clean and well equipped rooms, good front desk staff and great breakfast to get a good start to your day. More

When on business trip to Orlando the last few years, I usually take the HGI at Alafaya Trail. I like the big, quiet and tidy rooms, the good hotel infrastructure, the excellent breakfast and the friendly staff. Dining out in next door BBQ is also worth to recommend. More

I was here on business. Besides visiting the university or for business, I can't think of a reason to stay here. It's not near any attractions. The property is typical HGInn. The breakfast quality was very good. The room was comfortable, and the front desk staff members were friendly and personable. More

We were up to help our kids move into their apartments at UCF/Valencia. We enjoy Hilton Garden Inns and this one was nice but not as great as some we have stayed at. I did not realize that breakfast is only included when you book the package rate so I have to be more careful in the future as you... More

I was just here overnight, and was quite happy with it. Hilton Garden Inns in general are beginning to show their wear. This one is no different. I've seen better, but had absolutely no problems with this place. Rooms were clean, quiet, and I slept well. The service met my expectations. More