We are regular visitors to Orlando but this was our first stay in a Hotel as we usually opt for a villa. The Hotel is centrally located, the staff helpful and the pool and external areas are beautiful. We had a family suite which was nice, clean & large but not extravagant in any way. The boat to City Walk... More

Other hotels should take a page from this hotel...our room was ready by 1 PM. Secondly, all we encountered were friendly and helpful. Third, they were extremely kind to our four legged child. Even offering a welcome goody bag. The room was clean and spacious. The spa was also clean and the masseuses definitely listened to my needs. The only... More

When checking in, I asked the receptionist where to buy tickets for the park. She directed me to a kiosk right next to the reception area and told me just to insert my room ticket. Great! Except I found out the next day that it was just the express pass. The employees at the park were not surprised, I got... More

stayed 2 nights at Portofino Bay Hotel while experiencing Universal Park - from the time we arrived to check out it was a very enjoyable experience despite the rain on the last day. We stayed in a Club Room and would highly recommend this together with access to the Club Lounge well worth the cost of the up grade -... More

The location is very convenient, the boat shuttle to Universal great. The Express pass alone is worth the stay. You can skip almost all lines. But - the hotel is not clean. I had a blood stain on my sheet, used band aids and old food in the hallway, we found a used deodorant stick in our bathroom on the... More

Excellent luxurious family oriented hotel. All rooms renovated. New decoration, new halls and rooms carpets, more contemporary style without loosing the old world charm. Beautiful lamps. Super comfortable beds . Staff courteous, always willing to help and make your stay a pleasant one. We stayed in a Portofino Suite consisting of a Parlor ( a room with a queen pull... More

The Portofino Bay was amazing! I stayed for three nights in a room overlooking the bay. Both the room and the bathroom were very large, I was impressed! I highly recommend checking out Sal's and Mama Dellas to eat - they were both amazing! The ferry service to City Walk is also very convenient and runs about every 10-15 min.... More

The resort was picked by our company for an annual meeting. If you are looking to save money, 'X' out of this page and look for a red roof inn. This resort is not cheap by any means. I was hoping some of our expenses would be absorbed into the high cost of the stay. To self park they charge... More

I arranged a Company Celebration, for over 300 people, 3 to 7 May 2013. From start to finish our experience at the Portofino Bay Hotel was amazing, something we will never forget. The refurbished rooms, food and service were superb, we couldn't have asked for more. On arrival, at short notice, our check-in arrangements and dinner location were seamlessly changed... More