Not very customer service oriented. Parking costs an extra $6 a day - and it's located way to the back. Schlepping your luggage from the garage or parking lot causes you to walk through the exhibit / ball room / convention center without ANY assistance from hotel staff. It's quite a walk! Fitness center is excellent - but can cost... more

I cannot agree more with ViajeraSanClement's comments of October 16. Words such as: "pathetic, terrible, bad beyond belief" comes to mind. I am an experienced traveler and have been in the hotel and travel industry for many years. I gladly pay for service and quality but this is what gives every convention hotels a bad name. There is simply no... more

Just back from our two week honeymoon in Orlando. Had originally booked the Ramada - what a mistake that was... Anyway finally got into the Rosen Centre. Staff were very friendly and extremely helpful. 24 hour shop was a great bonus. Pool and Spa were both beautifully kept. Staff in the Spa were also lovely. Our room was cleaned everyday... more

My wife and I stayed for two-weeks in an October heat-wave and really enjoyed our time at the hotel. Service was fine, the room was spotlessly clean, the beds were comfortable and the air conditioning worked so well that I could see my breath in the morning - Brrrr. We got the rooms for a good price as part of... more

I didnt like the fact that u had to walk miles(felt like miles) to the room from the parking garage. Although i had a room with the hotel and parked in the hotel parking garage i still had to pay for parking. The day before check-out they cleaned the room but didnt give us any new towels to dry up.... more

Rosen Shingle Creek was an amazing hotel. I went on a school trip and it was just a wonderful place. The rooms were not tiny like most, they had room in the closet for our food stash, and the pool looked amazing! It is located on international drive so it was close to everything! Overall an excellent hotel1 more

I stayed here for a couple of nights recently and found the property itself to be pretty nice on a 4 star level and a good location. However, dont expect much in terms of service. Id say their service level is at best a 2 Star and they really dont care if they make mistakes or take care of them... more

The two Rosen Hotels on I-Drive are dumps. I haven't talked to anybody that liked either one. Decor is dated; rooms are depressing. You wouldn't know by looking at the lobby, which is OK. Red's Deli is great. Yes, the location is very convenient to the convention center, but the thought of spending another night at the Rosen Centre is... more

From the start we had someone greet us at the car, take our luggage, walk us through the door and then up to our room. We get to the room and it is spacious and very clean! View was great and the kids had lots of room to spread out and play. To make things even better, while my husband... more