We had an absolutely fantastic stay at the hotel and it was just perfect for our large group. This trip, I was part of a party of 8 - 2 senior citizens, 2 children, 4 adults. We’ve stayed at other Disney properties and there was a noticeable difference between the customer service and room appointments here. If you can spring... More

Our company rewards it's top producers with a 3 day trip (always somewhere in Florida and always at a top end resort. This year was at Disney's Grand Floridian. I had seen the property, at a distance, from other Orlando trips and remembered thinking that the name fit. "Grand". After my short stay there, I can confirm that it IS... More

Amazing service from all staff at this hotel. Nothing is too much trouble and all staff go out of their way to greet and help you. The rooms are kept incredibly well and the poolside was pristine whatever time of day we were there. Highly recommended.

Stayed on Mother's Day 2013. Always wanted to stay here and it fulfilled all my expectations. Room was beautiful and clean, beds were wonderful. There were three pools and no crowds. I love the piano music in the lobby, took a nap there. it doesn't really feel like Disney, it is a little bit of heaven after a crazy day... More

The price is steep, but worth it if you want the convienence of the monorail. My wife and I, along with her family including her 4 year old niece, wanted to avoid having to take Disney buses everywhere. We only had 3 full days and wanted to maximize our park and pool time. Access to the monorail alone made it... More

Stayed at this hotel for 3 nights on a last minute trip to meet family members also staying at this resort. When booking the room directly with Disney, they were nearly sold out for the dates we were planning on staying. We did get a resort view room in the outer Sago Cay building. (You can see the view from... More

This was our first time at Disney World and first stay at Grand Floridian. I was aware of some pool construction before arrival, so I called them in advance for details and possible obstruction of views. We booked to stay in a suite on the top floor in the main building. When we arrived, they had upgraded us to the... More

Stayed 3 nights May 2013 for conference and found hotel to be clean and comfortable. Grounds and pool are beautiful and location is easy access to parks via boat or monorail. Staff extremely friendly and helpful. Pool bar was not open but cafeteria was short walk.

We enjoyed Disney as always. Service was great, but room not so much. The bedding was clean,but the room was not cleaned well. The lamps, baseboards, behind all furniture, and shelves were coated with "long term" dust. The bathroom suffered the same fate, as the base marble tile was coated in dust. The bathroom door hinges were painted too many... More