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All 4 North Miami Beach hotels »

Ramada Plaza Marco Polo Beach Resort

3.0 of 5
19201 Collins Avenue, North Miami Beach, FL 33160
Hotel amenities
Ramada Plaza Marco Polo Beach Resort
3.0 of 5 stars 559 Reviews
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560 reviews from our community

What travellers say about this hotel
  • Very clean(5)
  • Will NEVER stay(5)
  • Friendly and helpful(5)
  • Continental breakfast(4)
  • CUSTOMER SERVICE(3)
  • Good thing(3)
  • Pizza place(3)
  • Ocean views(3)
  • Valet parking(3)
Traveller rating
    62
    114
    129
    108
    146
Only show reviews for Family (93) | Couples (110) | Business (31)
Date Rating
Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 31 May 2012 NEW

i enjoyed in this hotel and there are two nice worker men ( Amine and Milton) they helpful and provided to me good services .

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Mount Holly, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 29 May 2012 NEW

I was seriously concerned after reading all the reviews that this place was going to be an absolute disaster. I'll agree that it's in need of a serious face lift (like knock it down and start all over), but on a budget for me and my 2 girlfriends, it was certainly good enough for us. The staff was overall very... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 27 May 2012 NEW via mobile
2
people found this review helpful

This is by far the worse hotel I've ever stayed in... (that's if it could be called a hotel).. It's a super old nasty building. Day of checking they could not even find our reservations. We finally get to the room and the bathrooms were nasty, it had a rusted broken down light and nasty refrigerator. I wanted to cry.... More

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Wheeling, West Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 May 2012
1
person found this review helpful

I had first had my reservation for this "resort" in July of 2011 , after reading the horrible reviews i decided to cancel. When i had called to cancel I told the reservationist the reasoning for this was becuase of the horrid reviews. She then convinced me to stay with them by upgrading us to an updated ocean view room.... More

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Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
23 May 2012

Thank you for leaving a comment on your recent stay at our oceanfront family friendly resort located in the safe upscale neighborhood of Sunny Isles Beach. After reviewing your notes, our management team realized that there is certainly an opportunity to improve staff interaction with our guests. The pool and housekeeping departments were copied on your email. As a follow... More

Sydney
Senior Contributor
27 reviews 27 reviews
Reviews in 23 cities Reviews in 23 cities
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 15 May 2012
2
people found this review helpful

Hmmm, booked and paid for this hotel in Australia prior to attending the USA. Upon checkout I was also asked to pay 'resort fee's & taxes' which were not part of any contract. The woman behind the counter, apart from being strikingly orange was very rude. The rooms were mediocre, I come from Australia, so please don't tell me its... More

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Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
23 May 2012

Thank you for leaving feedback on your experience at our resort. There is a daily resort fee of $10 per day and taxes of 13% which is published on the internet you may have overlooked. We are in the process of making updates to the resorts which our staff is excited about and know that you would like as well.... More

New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 13 May 2012

I read a lot of bad reviews about this hotel but I choose to give it a try. It was marvelous. I was looking for a hotel close to the beach, with a good size pool, and big rooms with good service and I found it. What else! In any place you can find people with attitude and good people... More

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Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
23 May 2012

We appreciate your taking the time to leave a comment on your recent stay at our resort. We are please to read that you enjoyed our resort’s proximity to the beach, our spacious room accommodation and Olympic sized swimming pool and most importantly the hospitality of our staff. Again, thank you so much for leaving a comment. We value your... More

Tel Aviv, Israel
Senior Contributor
25 reviews 25 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

We booked this hotel from an agent and paid it in full, in advance. While saying in it we did not use any extra services as a mater of fact for the duration of our stay the water in the shower were lukewarm, at best, and one reading lamp was missing. In spite our requests for repair, at least twice... More

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Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
23 May 2012

Thank you for choosing the Ramada Plaza Marco Polo Beach Resort and for leaving a review on your experience at our resort. Our daily resort fee of $10 is very competitive for the area and is published on the internet, you may have overlooked this. We are disappointed to learn that some aspects of your stay fell short of our... More

1 review
2 of 5 stars Reviewed 10 May 2012 via mobile

For ninety dollars a night im not quite sure it was worth staying here. A nice pool and easy beach access are just about the only positives. The hotel has a strange and often evolving smell of sewage and air freshner. There is some Type of liquid being pumped from the hotel daily into the storm drain on the street... More

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Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
11 May 2012

We appreciate your taking the time to leave a review on your most recent stay at our resort. We are pleased to read that you enjoyed our temperature control Olympic sized swimming pool and easy beach access as much as we do. We are disappointed to read that you encountered a few challenges while vacationing with us. I have shared... More

1 review
2 of 5 stars Reviewed 9 May 2012 via mobile

The only good thing about this hotel is the ocean, the rooms are old and gross, no room service, really slow valet and most days our room was not cleaned at all. Don't stay here, it's not worth whatever deal you think your getting ......

Was this review helpful? Yes
Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
11 May 2012

Thank you for leaving feedback on your recent stay at our resort. We are pleased to read that you enjoyed the great ocean view. We are disappointed to read that you encountered a few challenges while vacationing with us. I have shared your concerns regarding the wait time for your vehicle with the valet manager. Also, the Housekeeping department was... More

Costa rica
1 review
5 of 5 stars Reviewed 9 May 2012

Thank you very much for the great service we receive from Gabriel, Matt, Angel. They make our vacation wonderful. We will recommend your hotel to all our friends. Thanks again, klaudiya Savchenko.

Was this review helpful? Yes

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Additional Information about Ramada Plaza Marco Polo Beach Resort

  • Ramada Miami Beach
  • Ramada Marco Polo
Address: 19201 Collins Avenue, North Miami Beach, FL 33160
Price range (per night):* INR6,273 - 12,042

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Ramada Plaza Marco Polo Beach Resort
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