First of all, you must understand that this property is a time-share and not a typical hotel. It is within the Westgate family of properties and can be exchanged for other time share rooms at other properties. With a time-share, you do not get daily room cleaning, fresh linens etc that you would receive in a normal hotel setting. Your...
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Thank you so much for your observation as to how a timeshare property works. Many owners/guests do not know how a housekeeping service is provided at a timeshare property, and I am sure once they read your review; all their questions will be answered. Also, as for your review commenting about the age of our property; you are correct. We...
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I just returned from this hotel yesturday and whant to thank personel for a wanderful vacation.People at the front desk were very nice and helpfull. I didn't meet such nice people in European hotels.
May be this hotel is not new, but they do not pretend to be a 5 * hotel. There always something fixing and renewing. Hotel was...
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Thank you so much for taking the time to tell us how your stay with us went. Being a travel agent it gives you the opportunity to see and stay at other hotels/resorts. So getting this type of review from a person such as you makes us feel great. I am glad you were able to see our continuous efforts...
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We visit the Westgate South Beach almost every year and are never disappointed. Micahel is one of the best managers with the Westgate family. When we arrived, we noticed some construction but it didn't interupt our vacation. If you take a look around Miami, there is construction 365 days a year. That being said, the team at Westgate South Beach...
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Dear Lisa and Matt,
It’s very refreshing when I read reviews like yours. I am glad you think of me the way you do; and I look forward in continuing to serve you and your family for years to come. I am happy you got to enjoy our new sofa and coffee tables. We continue to improve our property as...
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I just want to say that I came here for a promotion of $99.00 for three nights. The place smelled disgusting. In the lobby and the room. The room had a damaged carpet that was all rippled like it had water damage. All the carpets were old and smelly. The staff had me come in for a timeshare presentation and...
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Thank you for your feedback, we truly appreciate you taking the time to write a review. Our mission is not only to meet your expectations but to exceed them. It seems that in your case we fail to do so.
First of all let me apologize to you on behalf of the hotel and our team for your visit. Our...
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This is a nice condo hotel right on the beach. This is a small hotel with great service. You can rent chairs and umbrellas from the hotel at the beach or buy a sandwich or drink. They also have a small store where you can buy just about anything you need to eat or enjoy the beach more. They were...
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Dear Guest:
I would like to personally thank you for taking the time to write a review about our location as this review can help others in making the decision to come to Westgate. I am very pleased that you were able to enjoy our beautiful weather and our great sandy beaches. I hope during your next visit I would...
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We stayed here for a week with extended family ranging in ages from 9 months to grandma in december 2010 and had a great time....we are westgate owners of Planet Hollywood Las Vegas, so we wanted to check out this property, and really enjoyed it....this is the perfect place for a family with its on-site playground, volleyball, pool, daily family...
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Thank you very much for your kind words. It is always a pleasure to receive such nice feedback for our efforts. Looking forward to accommodate you and your family next summer.
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A very nice, well maintained and upgraded resort. It has the art deco character that we really liked. It is right on the beach and short walk ( 5 minutes) down the wooden boardwalk you can enjoy a drink and a meal and watch the world go by. You can also walk down to Ocean Blvd and enjoy the many...
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On behalf of my staff and me, I’ll like to thank you very much for your kind words. We look forward for hosting you and your family real soon.
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I want to start off by saying that everyone that works at the Westgate in south beach was very friendly and helpful. At check in I was greeted by a beautiful young lady named Daniela which she took us to the room and showed us how everything works and where everything was. The property was very clean and well kept....
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It’s extremely satisfying to receive such an astounding assessment. Our daily mission is to exceed guest expectation, that’s what we do. It’ll add to our satisfaction to accommodate you and your family in the near future. We truly appreciate your comments.
Enrique Gallardo - GM
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me and some friends came for the first time ever to westgate in south beach and let me let everyone know its was the best hotel we ever been too.. it was quiet, relaxing, clean, beutiful and the staff there is the best u will ever find, everytime we needed something they were there in no time at all. i...
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Mr. Mendez,
It’s very gratifying to receive such a wonderful feedback. Our daily mission is to exceed guest expectation, that’s what we do. It’ll be our pleasure to host you and your family next year, and many more to come. Thank you very much for your review.
Enrique Gallardo - GM
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The personal attention we received was excellent. All members of the administration and staff were friendly. We are especially thankful to the personal in charge of the activities, they when out of their way to ensure that our children were having a good time. The BBQ was delicious and FREE. Gracias, see you next summer.
The Sanchez Family
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Dear Sanchez Family,
It’s extremely refreshing to receive feedback such as yours. That’s precisely what we strive for, that’s what we do. Those kind words will bring a big smile to the activities department. We can’t wait to be your host next year. It was a pleasure having you as our guests.
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