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The Palms Hotel & Spa


Hotel class 4.0 of 5
3025 Collins Avenue, Miami Beach, FL 33140
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Reviews you can trust

69% Recommend
3.5 of 5 stars 479 reviews
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All (479)
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5 of 5 stars
Missouri
18 Nov 2009 | Trip type: Couples New

We stayed at The Palms for two nights in all, a night before and after our cruise and we had a wonderful time. The grounds are beautiful and the hotel has a great private beach and a very nice pool. Loungers and umbrellas are available on the beach. There is also a boardwalk which runs alongside the beach and we... more

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4 of 5 stars
Dublin, Ireland
18 Nov 2009 | Trip type: Couples New

Service was perfect. I would have rated this hotel excellent but there was some building work going on while we were there.All finished now though! more

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5 of 5 stars
Marblehead
12 Nov 2009 | Trip type: Couples

The whole hotel is beautifully decorated, the staff is very professional and friendly, and the location, right on the beach is perfect. We walked the board walk to South Beach which was not too far, and gave us a welcome amount of exercise. Will definitely consider staying here again. more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for sharing your experience at The Palms Hotel & Spa. We are delighted that we exceeded your expectations. We hope to welcome you back soon for another flawlessly memorable experience! Warm regards from all of us at The Palm Hotel & Spa

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5 of 5 stars
Cape Cod, Ma
9 Nov 2009 | Trip type: Family

We had a great afternoon at the Tiki Bar! We arrived in Miami off our crusie ship, and reserved a hotel in the vicinity of The Palms. Not sure where we going to have lunch/dinner, we went on line to find a restaurant in waling distance to our hotel. The Palms was the one! When we arrived at the door... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for visiting The Palms Hotel & Spa on your recent Miami Beach vacation! We are thrilled that you enjoyed our Tiki Bar in its pool and beach backdrop, and that our staff delighted you with menu and drink suggestions. We are looking forward to having you and your family as our Guests the next time you visit Miami...

The Palms
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5 of 5 stars
26 Oct 2009 | Trip type: Family

Our trip was amazing. Service was right on top of things. The rooms were clean and everything was in order. There were plenty of activities to keep the whole family entertained. Great location. more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. We are pleased that you and your family enjoyed all of The Palms’ wonderful amenities, excellent service and warm hospitality. We are looking forward to welcoming you back soon! Warm regards from the entire staff of The Palms Hotel & Spa.

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1 of 5 stars
NYC
26 Oct 2009 | Trip type: Business
2/3 found this review helpful

I cannot believe that I have had only a few hours sleep in my almost 3 days here. The doors automatically slam and the maids slam them constantly. I have asked the manager, the maids supervisor and the maids themselves to please stop letting the doors slam. They say "ok" and continue to slam the doors. The towel closet is... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. We appreciate your candid feedback and suggestions for improvement. I am happy to say that your input has been very positive in making improvements in the various areas that you've mentioned. Guest satisfaction is paramount to us and we use every bit of Guest feedback to improve on everything we do. As our enhancement project...

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5 of 5 stars
Long Island, NY
23 Oct 2009 | Trip type: Family

This was the best hotel and spa ! The staff was amazing and very helpful. Service was above and beyond. The rooms were gorgous. We loved the colors and style. The spa was awesome treat for all of us. We all got gift certiicate to use. The spa had specials as well. It is a great hotel for families with... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

We are delighted that you enjoyed your "Cousins Getaway" at The Palms. We are glad that our hotel and staff provided the perfect backdrop for your three day getaway. All of us at The Palms Hotel & Spa look forward to your return in May for another memorable stay! Warm regards from your friends at The Palms Hotel & Spa

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1 of 5 stars
New York, USA
10 Oct 2009 | Trip type: Business
0/1 found this review helpful

My husband and I stayed at the Palms for two days for a business meeting. There was major renovations going on and we were not told when we booked our reservations. We were woken each morning to the sounds of jack hammers. The hallway and lobby where stifling because they weren't airconditioned. The staff was not knowledgable, and because of... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experienced

I would like to thank you for taking the time to write to us directly as well as reviewing The Palms on TripAdvisor. We sincerely appreciate candid Guest feedback as we use it to constantly improve on everything we do. Your input has already proven a very valuable asset. Please accept our apologies for any inconvenience you may have experienced...

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4 of 5 stars
miami
8 Oct 2009 | Trip type: Couples

The Palms is a beautiful, tropical property located on a nice quiet part of Miami Beach. It is not in the heart of Miami's South Beach, but it is a 5 minute cab ride away from it. The hotel has a very "Hemingway" feel about it, although I found it to be in need of a bit of TLC. The... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for taking the time to write about The Palms. We are delighted that you enjoyed your stay and we look forward to welcoming you back for another memorable stay in our "tropical" paradise. Warm regards from all of us at The Palms Hotel & Spa.

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4 of 5 stars
Portland, Oregon
4 Oct 2009 | Trip type: Couples

Frame of reference: - have stayed on SoBe extensively over the years in hotels and condos - travel frequently globally Summary: - Palms is a very nice alternative to the larger mega (louder) hotels on SoBe - Being on the 30's block of Collins makes for a bit more peaceful solution - "Hotel renovations happen" and customers need to deal... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. It was a pleasure to have you as our Guest. We are delighted that you enjoyed The Palms' unique style and personality. We look forward to welcoming you back again soon for another memorable experience. Warm regards from all of us at The Palms Hotel & Spa

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The Palms Hotel & Spa Also Known As

  • Palms Hotel Miami Beach
  • The Palms Hotel
  • Palms South Beach
  • The Palms South Beach
  • Miami The Palms
  • Palms Miami
Address: 3025 Collins Avenue, Miami Beach, FL 33140