The location is great - at the cover of Lincoln and Collins, and right next to the pedestrian mall. However, for the price that you are paying, it wasn't a great deal. Overall a decent hotel, nice, but not the luxury that I'd expect from the Ritz. And the restaurant was just so-so, and the one by the pool I... More

I was hesitant booking the Ritz-Carlton because there were many bad reviews and because of its high price rates, I still went ahead and booked it because we wanted a five star hotel on south beach. We were all delightfully surprised by the warm welcome, the attention, the number of people taking care of us, the attitude …, it seems... More

I just finished an outstanding 5 day stay at the Ritz Carlton in South Miami beach. I have previously stayed at the Mandarin Oriental,Delano and National as well as Loews and thought that this hotel was much better than all of the others. From the moment I checked in,I was greeted warmly with no request too small or complicated to... More

Marcos, the Concierge, gave us great dinner recommendations. The lobby is art deco and beautiful, and yes, they did upgrade us to a suite when they found out we were there for a special occasion. However, the food was a major disappointment. The first day, we had lunch at the Dilido Beach Club, and everything we had was awful. We... More

Nice quick stay post cruise, but having stayed at many Ritz properties this resort needs some work. Staff is ok and inconsistent Ritz service. Oerall property showing wear and tear, needs a spruce up. Location and beach were great. More

We (husband, 10 and 14 year old daughters and me) stayed at the Ritz Carlton South Beach Halloween weekend, 2011 (Friday, Saturday, Sunday nights). We were visiting family and decided to splurge and stay in South Beach. We arrived late Friday night and knew we were in for a treat when we pulled up to the hotel and four doormen... More

Still very upset about my recent stay due to crummy service, outdated/ overpriced rooms, and complete lack of follow up by management. Reception and bell staff were pleasant and accomodating to our request, looking back on it, this was only time I received service associated with the Ritz Carlton brand. We paid over $800/night for a partial ocean view that... More

I was scheduled to stay at this property with a group. I called ahead of time to see about getting upgraded as I have elite status with Marriott. What I got was talked down to and told that I would get Marriott points but I was basically entitled to nothing additional. They do not care if you have status, who... More

The registration staff and services were great. The rooms need a major facelift. Not worth the money. Location is great. The walls in the room are scuffed and marked, and the carpet badly needs replaced. We had a room with abalcony overlooking the ocean. still not great. Thankfully the patio door opened to get the smell out of the room.... More