I just checked in to this hotel, and although I usually wait for my stay to be over before rating a hotel, I did not want to wait for this one. This hotel is truly dissappointing. The first thing is that they market themselves as a 'luxury hotel', and this is far away from true. At a very best this...
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I was in Miami on business for 4 days and stayed at The National Hotel. My company always uses this hotel when we do business in Miami and also houses our guests here when we fly people in for events in the city. It's very centrally located within walking distance of the Miami Beach Convention Center, Ocean Drive and Lincoln...
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Impeccable service and a lovely enviornment. The cabana rooms are very nice. However, the tower rooms are greatly in need of updating. The "city view" streets are loud, bring ear plugs. It's a great location and the pool area is one of the nicest for a small boutique hotel.
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Dear Sun-Spa-Seeker,
Thank you so much for your review on our property. We are happy to know you have enjoyed your time at the National. We are in fact updating the Tower rooms in the hopes of offering a better experience to our guests. We are happy to know that you enjoyed the Cabana rooms and hope to have you...
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PRICE: Hotwire.com, $239/night for a Fri - Sun stay. Be aware that there is a $12.50/night fee that is NOT included in the taxes and fees paid through Hotwire that you will need to pay once you arrive.
THE GOOD: great location, friendly staff, free towels and lounge chairs on the beach & by the pool. Drink & food service...
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Dear Emily Q,
Thank you so much for your comments on your recent stay with us. The comfort of our guests is our top priority. We apologize for the toiletries and assure you this is very unusual. Nonetheless, we have addressed this with the appropriate department to ensure this doesn’t happen again in the future. We look forward to your...
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I was impressed by the lobby and front desk staff when I entered the National, but my room did not live up to the same standards. The room was poorly lit, to the extent that's actually hunted around to see if I was missing any light switches. The bathroom was particularly dark, with no lights anywhere near the shower. The...
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Dear Emily W,
Thank you so much for taking the time to write a review on your recent stay with us. As you mentioned, we are upgrading the windows as well as renovating the Historic Tower. We are happy that you were impressed by the service. I am excited to share your comments with the staff. We look forward to...
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The National's long pool and private beachside lounge area are worth the trip. The rooms, which are small and spartan, could use some updating. The party noise from the next-door Delano never stops.
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Dear Beachgoer 040,
Thank you so much for your review. We appreciate you bringing this to our attention. We have started the renovation of the Historic Tower, and are in the process of improving them. We look forward to your return, and to hear your thoughts on the new rooms.
Sincerely
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The staff are friendly, service is great, location perfect and the facilities top notch. Why they cannot have wifi service throughout the facility is baffling. The gm needs a serious wake up call.
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Dear Barryfresh,
First of all, thank you for bringing to our attention this issue. Our guest’s full satisfaction is our main concern and we are working diligently keep this from happening again. We are in the process of upgrading our Wi-Fi service throughout our property. Rest assured this will be completed by your next stay with us. Thank you for...
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I went to the National Hotel on business and it was the best stay ever. The cabana room was awesome - I'm totally going back on personal vaca! You will love the hotel and the staff. Highly recommend.
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Dear Ana E,
We appreciate very much your lovely comments. Knowing you were satisfied encourages our staff to keep up offering the best service. We look forward to have you with us on your next trip to Miami.
Sincerely,
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Had a long weekend stay during Martin Luther King holiday. Walk to Lincoln Road, just a block away. Beachfront property. Rooms are small, but remember, you are staying in a historic hotel. Staff friendly. Alas, we have allergies to feather pillows, and they couldn't find any hypo-allergenic pillows for us. Beds are wonderful. Very comfy. Beach staff very attentive. One...
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Dear Sherfrz,
Thank you for your review on your recent stay with us. We are happy to know that you have enjoyed your time in Miami. We look forward to welcome you at the National Hotel.
Sincerely,
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The hotel is in a very convenient position (if you want to stay in Miami beach).
Staff is very nice and helpful and common areas are nice. Also the pool area is nice.
Rooms are a little smaller, mainly the bathrooms (needs to be renovated).
It was high season and we paid 250 US per night, which was not bad...
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Dear Robertino3,
Thank you for your review. We are glad you enjoyed your time with us. We would like you to note that we are currently renovating the Historic Tower rooms. We would love to have you back with on your next trip to Miami and hear your thoughts about the new rooms.
Sincerely,
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