Thank you for taking the time to write on trip advisor. It is all comments that we use to continue to improve our product. I will make sure to pass along you positive comments to our staff who will continue to grow from positive reviews. We absolutely enjoyed having you as our guest during your business trip in Miami. If... More

Thank you for your time in mentioning TownePlace Suites in Miami Lakes on Trip Advisor. First I would like to thank you for mentioning the "professional and courteous" staff. We have a great staff at this proprerty that really work to make each guest stay as great as possible. As you have noticed, we have just recently upgraded our high... More

Good afternoon and thank you for responding on trip advisor. On behalf of Marriott and the TownePlace Suites in Miami Lakes, I am truly sorry that you did not enjoy your stay. We are always looking for areas to be able to improve our service to our guests and your feedback is a valuable too. You are correct regarding the... More

Hello and thank you for your response. I am sorry that you were not able to connect to the internet. As a result of our guest feedback, we are actually in the process of upgrading our internet to a 20MB ciircuit. This work is estimated to be completed in Jan 2013. I also read that your room had a smell... More

Thank you for taking the time to respond and choosing the TownePlace Suites by Marriott. Our customer feedback is very important to us and allows us to grow every day. I would like to address a few of your comments. In response to previous guest feedback we are actually in the process of building an actuall breakfast rooms that our... More

Thank you for your feedback. I am sorry to hear that we were not able to accomodate your request for a crib on your first night. We do try to accomodate all of our guest requests whenever possible. Unfortunately, this time we were unable to do so as all of our cribs were already in use. I do see that... More

Thank you for taking time to write a review of our property. I am sorry to hear that your stay at our property was not up to your expectations. A member of the leadership team does inspect all rooms for cleanliness and odors on a daily basis. As we continue to work on improvements, I would like the opportuinty to... More

Thank you for your review of our hotel. I will be sure to pass along your comments to our associates. It truly does improve our Guest interaction when they recevie such positive feedback. If I can assist you in future reservations, please do not hesistate to contact the hotel directly. Best Regards, Mike More

Thank you for taking the time to voice your concerns. I wanted to let you know that I am working on your concerns to address these problems. I wanted to make you aware that with our scheduled upcoming renovation and new leadership at this property, we will have this property back to the way you remember it from your previous... More