For a short stay its very good indeed,as staying in downtown you save quite a bit. The reception staff was very good and efficient. The restaurant staff was pretty slow, even when i was only there,you ordered breakfast,as you were eating the cerial they would bring out the cooked food,and that happened to everyone,not very good.The rooms were very clean,pool...
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Dear Mr. dairocket, from all of us here at the Crowne Plaza Miami Intern. Airport "Thank You" for your visit and the constructive review posted. Your posting has been made available to all my business partners to read and deepen their understanding of the various service expectations our diverse guest population has.
Again, Thank You and Bon Voyage..............
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We stayed at this property in Jan. We were looking for a hotel with a Park, Stay and Go package so we could leave our car while we flew out of the Miami airport to the Carribean. We found the hotel to be clean, rooms spacious and little airport noise. The shuttle to the airport was very good ... had...
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Dear Carol34162, we appreciate your detailed feedback of your recent stay with us. Glad to read that once the reservation issue was cleared up you stay was comfortable and positive. We have looked in to the reservation matter and have developed a new tool to make the various benefits associated with a particular package easier to verify for our staff....
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We stayed at this hotel at the beginning of January prior to flying home, the only real positive was the closeness to Miami Airport. Rooms could have been cleaner, especially bathrooms. Doors to rooms do not fit properly so masses of noise and light flooded in from corridor, together with paper thin walls meant that sleep evaded us! Not many...
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Dear foodfan, regret that the room did not meet your expectations. We will try to identify the room assigned to you and see what if anything can be done with the door. I can say with confidence that our location allows for easier exploration of local flavor restaurants than any other area in the airport district. Within easy walking distance...
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I had stayed in this hotel a few times in the past and I used to enjoy the little lavender spray for sheets and the nice music system with relaxing music. This time, none of these was available, or if it was, it was not in my room. After about 20 min trying to check in (some problem with the...
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Dear Thiscarolina, so sorry to hear that we failed to provide you with the service you had expected to receive from past visits. We are very disturbed by the fact that we assigned you an occupied room and the lack of urgency and concern you experienced upon return to the Front Desk. We will review the matter internally and see...
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Our flight from Central America had an overnight connection in Miami. This hotel is close to the airport and has a free shuttle so it fit our needs. The staff was very helpful, the room was large and included a safe, coffee maker and fridge. It is an older hotel but has been well maintained and updated. The bed was...
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Dear dccnm, my busines partners and I would like to express our gratitude for the generous review of our property and services. We are delighted that you had the opportunity to see a bit of Miami during your brief visit. Wishing you continous safe journeys.............
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I chose the Crowne Plaza because of its proximity to the airport and the free shuttle service. Both met my expectations. Room was clean, wifi was free, and furnishings were standard motel issue.
What surprised me was that it felt like a motel, not a hotel--at least not my past experience with Crowne Plaza. The restaurant was especially disappointing. The...
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Dear Ms. Feistygal
First of all from all of us here at the Crowne Plaza Miami International Airport, thank you very much for having received your business. We regret that our product did not meet your expectations but appreciate the balanced review of our property.
For the benefit of future guests and to assist with evaluating the compatibility of our...
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this is just another tired out airport hotel, slightly better than others in this price range but I would never pay over $150
internet is still glacially slow and they try to sell you movies to watch on a 20 year old CRT screen
the drivers and bellboys all congregate at the entrance blocking access in and out of the...
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Dear numberoneson, we have taken time to research some of the topics listed in your recent review and are prepared to share our findings. First and foremost, thank you very much for receiving your business, my apology for not meeting your expectations but will use your feedback to review operational improvement opportunities as applicable.
Internet- we reviewed our traffic reports...
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We stayed at the Crowne Plaza Miami Airport for two nights - both before and after our trip to Panama. The first night was a disaster - we were originally booked in a room on the second floor, which overlooked some machinery on the first floor that made a loud buzzing sound. When I went to lay down in the...
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Dear B.G._Chicago, we are truly sorry that we failed to provide you with accommodation at the expected cleanliness level and the less than professional reaction from our Front Desk Business partner. I wish to assure you that this will be addressed by all responsible parties. My reaction would have been the same had this happened to me. I would like...
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We stayed here for one night at the end of a cruise. We found the front desk staff to be efficent and cheerful. Our room was very nice and larger than most hotels we have stayed in. The room had a small refrigerator, large t.v. and coffee maker with real coffee mugs! The bed was very comfortable. The hotel is...
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Dear JmtEverett_Wa_, from all of us here at the Crowne Plaza Miami Intern. Airport, thank you very much for selecting our hotel, your visit and your generous comments. Best wishes for the New Year and continued safe journeys..........
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Arrived late. Tired. Friendly hostess at front desk. Opened door to room and was PLEASANTLY surprised to find the lights on, the room very clean & inviting & soft music playing. It made me feel so very comfortable. Good breakfast in bright pleasant surroundings. All staff most helpful.
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Valued Ollierae, from all of us here at the hotel, we thank you for your business and the kind review posted. Wishing you Happy Holidays and continued safe journeys............
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812 Reviews
