Well we looked at the reviews and knew exactly what to expect. And got it. As mentioned, the parking was a mess. A long jaunt from the lot to the hotel lobby. We ended up valet parking for the few extra bucks and ease of getting our car.
The good - hotel bar staff was friendly and served decent cocktails....
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When we arrived for a one night stay, (we were catching a cruise ship the next morning) the one bell hop at the entrance did not greet us, or offer to help, or open a door. He seemed to be busy counting his tips.
The young man at the check in desk was very helpful but was new, as he...
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I have been here for one week on biz & after 30 years of corporate travel under my belt, I have to say that the service here has been outstanding. The staff here remembered my name, my preferences, and even my business associates. They were incredibly friendly & hospitable, and now I'm looking for excuses to come back here! I...
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Our waitress, Angeleena, was exceptionally nice to us weary travelers, night of January 16, 2012. We wanted to get dessert to take to our room.
Our room could have been better, candy wrappers in the dresser drawers and a pair on men's underwear crumpled up by the picture window.
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Little things can make a big difference. We are committed to providing exceptional service and our staff will be honored to know you that you were happy. However, it is regrettable that your room was not as it should be and our head of housekeeping will be made aware of the situation. Thank you so much for your thoughtful review....
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I stayed with my boyfriend in December 2011 for 4 nights. The hotel is great and it is very well located in downtown, less than 5 minutes away by car from Bayside and from the entrance to the highway. Besides, it is 1 block away from on of the Miami free railway stations that takes you to different parts of...
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The Hilton Miami Downtown is convenient to Miami’s free Metromover, which can take you to so many great destinations and we are glad you were able to take advantage of that. We apologize if there was any misunderstanding regarding the parking fees. Valet parking is encouraged and allows for frequent leaving and returning where self-parking does not. Our parking and...
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Stayed one night before boarding a cruise ship.
As a Hilton gold member, had access to the lounge, and free internet in room. Luckily, due to the fact that internet access is pricey otherwise.
Lounge lacked bottles of water! Only option for a hot meal for breakfast was scrambled eggs and bacon; no oatmeal at this location, which I was...
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Thank you for your candid review. It is unfortunate that your stay did not completely live up to your expectations. There is a lot to be said about a satisfying meal and we have shared your comments with our Director of Food and Beverage so that we may continue to improve our guests’ experience. The view of the Miami skyline...
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Came here on business with my husband. He had conferences all day while I did day trips. I planned on just staying at the hotel for a few days since we didn't get a rental car. After coming here I wish we had. During the day it is fine in this area but at 7pm (after dark in Jan) we...
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Details can make a big difference and it is regrettable that we were not given the opportunity to resolve some of your concerns with your room. Guest robes are just one of the many amenities we offer and if anything is not as it should be, it would be our pleasure to resolve it. We also regret if the pool...
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We have stayed in a few various hotels in Miami, loved that we were upgraded to presidential suite on arrival, huge lounge area, separate bedroom 2 x bathrooms. The hotel itself is very nice, it’s about 1 mile from Bayside we walked up to Bayside our first evening and didn't do it again as we had to walk passed a...
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An unexpected upgrade can be a welcome luxury and we are thrilled you enjoyed your accommodations. The Hilton Miami Downtown features stylish guestrooms appointed with every modern comfort just minutes away from so many of Miami’s hottest attractions. Thank you for your review and it would be our pleasure to welcome you back again.
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the hilton hotel downtown miami has the most amazing roof top pool and terrace.with stunning views over the port and miami.staff really helpful,and the rooms spacious clean and beds you just sink into.food and drink what you would expect to pay in city.pricey on overnight parking 28 dollars.but what a view of fireworks on new year.aesy to find and ideal...
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Thank you for your excellent feedback. Our roof top pool offers amazing views of the Miami skyline and we are glad you enjoyed the New Year’s Eve celebration at the Hilton Miami Downtown. Our location is convenient to the port of Miami, as well as so many of Miami’s downtown attractions. We appreciate the tip for other guests and look...
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Great stay at the Hilton in early January. I visited with a group and all of the staff, especially Guy at the front desk was most helpful in meeting our needs. A quick drive to south beach and the aiport, very convenient location. The well appointed rooms were clean and had wonderful views. The pool area was nice but the...
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Just a 15-minute drive from Miami International Airport and 5 minutes to the Port of Miami, the Hilton Miami Downtown is easily accessible to a number of Miami destinations. We are thrilled that you enjoyed your stay and our team members will be pleased to know they were of assistance. Our rooftop pool is a unique experience and it is...
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