Just returned from a week stay. This is our second stay at this property and we frequent other Ritz Carlton properties often as well. We were disappointed in our stay. We were there over the holiday weekend and the hotel was clearly overbooked and under managed. They had numerous weddings and events booked over the weekend - I heard from... More

Just returned from a family wedding with my husband and two teenage children. Initially when I went to check my reservation it was entirely wrong and a little upsetting because of the holiday weekend. Someone called from corporate to make it right and all was well. We had small adjoining rooms which were outfitted in every way and nicely decorated.... More

We went to the Ritz to enjoy the ocean. What is NEVER explained is that there is a road, YES A ROAD, right at the foot of the ocean at the Ritz Carlton. I had fallen, as did every other person I witnessed that went in the ocean. I hit my head, have a contusion from my knee to my... More

We stayed at the Ritz Palm Beach for 4 nights before the busy Memorial Day weekend. We had a ground level suite with a veranda overlooking the ocean right around the corner from the pool and beach access. It was a very convenient room because we have 2 young children, and we were able to easily go between the room,... More

My husband & I stayed here for 5 nights and agreed it was fantastic. We highly recommend the Club level--completely worth the extra money. The service in the club lounge was fantastic & the food was great! We didn't leave the resort the entire week. Although we wished there was more within walking distance (only downfall). We had plenty to... More

My wife and I had our first Ritz stay in Palm Beach. Outstanding resort and super staff took care of our every need. From the second we walked in the door we realized we were in for a great time. We were greeted by a hostess offering us champagne. We upgraded to the Club Room. Best thing I could have... More

The Ritz was a beautiful hotel but the beach was a little disappointing. There are big rocks right in front of the hotel which means you need to be careful when you are going out and coming in. We were ther for a conference so almost everything was taken care of. There is a restaurant on the beach right next... More

The Ritz was a beautiful property with excellent staff, who truly love pleasing. I really believe that everyone from the front desk, to meeting concierge, to pool attendants, felt fulfilled when a guest was pleased. It made for a very warm and welcoming atmosphere. I've been to 5 star hotels all over the world, but this was a unique feeling.... More

What a nice way to spend time sister bonding and spa retreat. Soon as you walk in this Ritz, the aroma relaxes you to a mood of tranquility. I've never been in a hotel that smell this good. Our room and service was prompt with an ocean view upgrade. Very excited by that until it was time to go to... More