booked room a month ahead..called day before to confirm ,staff said everything was good. get there at 9 pm find a lobby full of guests that their room had been given away as well as ours. The staff had no explanation ,had an attitude of didn't give a $%^& either! dozens of people with children left room less. called Manager... More

THE HOTEL NEEDS MAJOR OVERHAUL! They are trying to make small upgrades, but the bedding, sheets, towels, soaps, furniture, tv's and carpet is dated. I would not pay more than $50 per night for a room here. Hotel is old, i bet it used to be nice, but it needs millions of dollars in renovations and upgrades. The hotel staff... More

I had 48 students, both male and female ranging from 11 to 17 for the state science fair competition. The hotel offered us not only a great rate, but we had the entire floor so we felt more secured especially with inside corridors. The rooms were clean and there was an adequate supply of towels. The mini fridge was a... More

Once again my family and I went back to The Imperial Swan for the Sun and Fun Fly In. What a wonderful experience again. The staff and the cleanliness of the hotel is fabulous. It's not often that I can't wait to go back to the same hotel but this is one of them. In fact we enjoyed ot so... More

We stayed here for during a trip to see Tigers spring training. We were intrigued by the claim that it is the Winter home of the Detroit Tigers. It is, but you won't see them. They have their own private underground parking and floors. This is the first hotel I've stayed in where the actual rooms were BETTER than pictured.... More

I was very pleased with my week long stay here. My first time in FL and the staff was so very friendly. It is an older hotel but they are very busy doing many upgrades which even excites me more for my next visit. Located in a very safe part of town and convenient to all points we needed. Would... More

This hotel is old and dirty, my iron did not work, had to get a replacement, no hair dryer in the room, had to ask for that, no local directory in the room, for a place that is supposedly the spring training home of the detroit tigers, they must not expect much. The bed was the only thing that saved... More

I stay at the Swan every time I am in Lakeland and suggest it to anyone I know that is visiting central Florida. I love the place, and for the price you can not find a better bargain. If you are looking for a 5-star hotel this is not the place, but if you are on a budget and want... More

We booked three rooms for my nephew's wedding on February 15, 2013. He had already blocked off 15 rooms for his wedding...talked with the girl explaining that we needed only one night as we were not driving too far...had a nice chat with her explaining that I was originally from Lakeland and looking forward to coming back even for one... More