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Seralago Hotel and Suites

3.0 of 5
5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Hotel amenities
Seralago Hotel and Suites
Ranked #59 of 162 hotels in Kissimmee
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Traveller Reviews
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1,099 reviews from our community

Traveller rating
    187
    342
    226
    161
    183
See reviews for
Families
553
 
Couples
154
 
Solo
20
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Port Saint Lucie, Florida, United States
2 reviews
4 of 5 stars Reviewed 15 May 2013 NEW

We travel up to Kissimmee every few months and this was our first time staying here. My wife, kids and a friend and I enjoyed the 2 room suite we got for 8 nights very much. The staff was great and management was very friendly. We did have a few issues with house keeping( ran out of TP twice during... More

Was this review helpful? Yes
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
17 May 2013

Dear Bob, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make every guest experience as perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you chose The Seralago Hotel & Suites while you were in... More

Boca Raton, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 15 May 2013 NEW

The hotel is very cheap..we paid 50 bucks a night but you get what you pay for. I would not recommend it for a family vacation. The entrance is beautiful but as you get closer to the resort its very run down. There was hardly anyone there, the rooms were empty. Very very basic.

Was this review helpful? Yes
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
17 May 2013

Dear Bellabee, Thank you for staying with us and taking the time to comment on your stay. I am truly sorry we were not able to exceed your expectations. We are a family hotel and pride ourselves on many special activities for families and kids. The month of May is always a little slower, however the hotel is more or... More

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New Port Richey, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013 NEW

My wife & I made reservations at Seralago Hotel (which is on U.S. 192 just past Old town) 10 minutes from Disney. Their rates were the best of any area hotel. We stayed 4 days. Had a beautiful first floor room. The swimming pool was just outside our door. The Manager Jan Rietveld treated us like royalty. The restaurant has... More

Was this review helpful? Yes 1
See 2 more reviews by Raymond H for Kissimmee
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
15 May 2013

Dear Raymond, We are all thrilled at the Seralago Hotel & Suites to hear that we exceeded your expectations and you and your family had a wonderful time. All of our staff will strive to make each visit a memorable one and it is so good to hear that they succeeded. Thank you for taking time out to let us... More

Mobile, Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

The breakfast was good, friendly staff, the room was clean, bed was comfortable. No problems with the air. It was a little outdated, but if you are going to be gone from early to late who cares!! Worth the price, very good value!! We stayed in the back, was very quiet. It was me and two children, we had a... More

Was this review helpful? Yes 1
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
15 May 2013

Dear Ryan, Thank you so much for your nice comments and taking time out to let us know about your experience with us. The hotel is older and in need of some updating, but our staff will always strive to keep the hotel clean, well maintained and hospitable under all circumstances. We are so happy you did feel that there... More

Portland, Maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 May 2013

We stayed at the Seralago for 6 nights in Apri. We had a kids suite. Consisted of some walls inside the larger room, to give the kids their own little room. It had bunk beds and a single bed, and their own TV. Kids loved it. 3,4,and 5 year old girls. Went to Disney for a day. Kids seemed to... More

Was this review helpful? Yes 1
See 2 more reviews by Chad J for Kissimmee
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
13 May 2013

Dear Chad, Thank you so much for staying with us and the time you took out to comment on your experience at the Seralago Hotel & Suites. We are so glad you and your family enjoyed the Kid Suite and your children had a good time in the area and at the attractions. Our staff will always strive to give... More

Eustis, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 9 May 2013

When we got there after 4:00 we were told that only 1 of our three rooms were ready. We got the other 2 rooms a hour later. The joining door between two of the rooms would not open because the handle was loose. The water pressure in the showers was low. The beds were very confortable and the air conditioner... More

Was this review helpful? Yes 1
See 6 more reviews by DALE M for Kissimmee
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
10 May 2013

Dale M, Thank you for staying with us and taking time out of your busy schedule to give us feed back. We greatly appreciate your nice comments about our product and our services. I am truly sorry that you had to wait another hour for two of your three rooms and the problems with the handle of one of the... More

Hays, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

We stayed here March 15th and 16th, 2013 and couldn't have been more please. The service from the time we checked in to when we checked out was awesome. We arrived almost 5 hours before check-in and were still allowed to check-in at no additional charge. Yes, the rooms were older but in great shape and really clean. When we... More

Was this review helpful? Yes 1
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
10 May 2013

Dear JerMac 1903, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make every guest experience as perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you chose The Seralago Hotel & Suites while you were... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

We had just stayed there from April 29th to May 6th. Even though we had three days of rain we really enjoyed our stay. The food court ladies are very nice and helpful, Gary the bartender is awesome...if the hotel reads this please tell Gary we apologize for not saying goodbye but the NYC biker gang was a bit loud(but... More

Was this review helpful? Yes 1
See 2 more reviews by carolmarol00 for Kissimmee
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
10 May 2013

Dear Carolmarol100, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make every guest experience as perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you chose The Seralago Hotel & Suites while you were in... More

Gainesville
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013

Well, I do like to squeeze the dollar . . . and I don't expect things to be pristine when I won't open up my wallet too much. This place is about average. I was pleasantly surprised with the Breakfast Buffet - it had a variety of both hot and cold foods. The staff in the restaurant were very attentive... More

Was this review helpful? Yes 1
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
10 May 2013

Dear Dan P, Thank you for staying with us and your nice and constructive comments about your stay. I am happy you did enjoy the food in the restaurant and the friendliness of the staff. I am sorry the Front Desk staff was not as courteous as the restaurant staff and I can assure you we will address these comments... More

Clearwater, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

The staff at the check in counter are always very professional and very personable. They are the only "employees" we usually come in contact with. I love the rooms, the pool area and of course the hot tub! We always enjoy ourselves when we are here. Peaceful and relaxing. The only issue we had this trip was the air conditioner... More

Was this review helpful? Yes 1
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
10 May 2013

Dear Jane, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make every guest experience as perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you chose The Seralago Hotel & Suites while you were in... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Old town(42)
  • Breakfast buffet(21)
  • Pool area(17)
  • Kids suite(13)
  • Hot tub(13)
  • Very nice(9)
  • Rooms are clean(8)
  • Food court(7)
  • Very friendly(6)
  • Will NEVER stay(5)

Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool
Hotel Style:
Ranked #59 of 162 hotels in Kissimmee
Price range (per night): ₹ 2,352 - 4,759
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Adjacent to Kissimmee's Old Town shopping, dining & entertainment complex, and just three miles from the fun & excitement of Disney, Orlando, this family-friendly hotel provides an affordable way to experience the magic of a Disney vacation. On-site amenities include plenty of dining options, ample event space for business or family functions, free wireless internet, plus recreational facilities for guests to enjoy, from heated pools, rejuvenating whirlpools to a playground and game room for kids. ... more   less 
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Also Known As:
Seralago Hotel Kissimmee
Seralago Hotel
Seralago Kissimmee
Seralago Hotel And Suites Kissimmee, Florida

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Seralago Hotel and Suites
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