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The Westin Key West Resort & Marina


Hotel class 4.0 of 5
245 Front Street, (formerly Hilton Key West), Key West, FL 33040
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Reviews you can trust

75% Recommend
4.0 of 5 stars 266 reviews
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By trip type
All (266)
[ Date ] [ Rating ]
Lovely Hotel
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5 of 5 stars
Boston, MA
1 Nov 2009 | Trip type: Couples
0/1 found this review helpful

My husband and I took the Key West Express from Fort Myers to spend the weekend of 10/24/09 in Key West. The location of this hotel is great and you can walk to almost everything, plus there is a lot going on around the hotel. The hotel is in excellent condition and the rooms are great. Service is also very... more

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4 of 5 stars
Mount Vernon, Ohio
27 Oct 2009 | Trip type: Couples

The Westin was great. The location is spectacular- the views are wonderful.. Housekeeping was great- everything was very clean. Check in and out was easy. Would stay here again. My husband and I were traveling for our anniversary- not certain if I would bring my children with me- interesting things happening around the pool. one note- the cruise ship dock... more

Key West
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5 of 5 stars
19 Oct 2009 | Trip type: Friends getaway
1/2 found this review helpful

This hotel is located walking distance to Duval street and the water activities. The private beach is only a ferry away. Friendly staff and would definately stay here again! more

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2 of 5 stars
Canada
9 Oct 2009 | Trip type: Couples
1/2 found this review helpful

We are currently staying in room 111 in the gray building across the lobby. Although we were very much surprised with the convenient and great location of the hotel, we were very much dissapointed with the room we got. The moment we walked in the room we both said, "hey, this looks like an ordinary motel room". The layout of... more

Management response from
Shannon Kennedy, Marketing Manager

We'd like to thank the guest for their review of The Westin Key West Resort & Marina. We value all input, as it provides opportunities for growth and improvement. All reviews are forwarded directly to management the resort for review and follow-up. Please allow me to respond to a few items in the review. The resort is under renovations (the...

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5 of 5 stars
Ohio
5 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We stayed three nights at this hotel and found that it is a good choice for being in the center of the action of this lively, eclectic town. I wasn't ecstatic at the $20 nightly parking fee, but it beat the street where parking is tough to find, and it WAS in a nice safe garage attached to the hotel.... more

Management response from
Shannon Kennedy, Marketing Manager

We are so happy the guest enjoyed their stay at The Westin Key West Resort & Marina. Please let me clarify a few points: 1) There is no older or newer building. Both buildings were built and opened simultaneously. 2) As far as guestroom renovations, 100% of guestrooms have been redone, with the exception of trading out the old furniture...

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3 of 5 stars
New York City, New York
2 Oct 2009 | Trip type: Couples
1/1 found this review helpful

This was our 1st trip to Key West and we really enjoyed ourselves. The hotel is in a prime location, just 2 blocks off Duvall St. and front row seating for the sunset. The rooms are smallish, but certainly clean. We didn't have a renovated room, but no big deal, we didn't spend much time in the room anyway but... more

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3 of 5 stars
guccigal 1
29 Sep 2009 | Trip type: Family
1/1 found this review helpful

Stayed here in August with my husband and 13yr old son.. The hotel is very well located near to everything and we had a fabulous view from our one bed jaccuzi suite. We stayed for four nights and checked beforehand the cruise docking days... we were lucky to only have one ship wake us up at 7am...with the horn on... more

Management response from
Shannon Kennedy, Marketing Manager

We are glad the guest enjoyed our convenient location, as well as the water view. I also apologize for any perceived lack of communication from staff. I passed along these comments to all of our management staff (as I do for every review). Please allow me to respond to some of the guest's other comments. As the guest was aware,...

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2 of 5 stars
Fort Lauderdale, FL
22 Sep 2009 | Trip type: Couples
1/3 found this review helpful

My boyfriend and I took the trip to the Keys for his birthday weekend. We reserved a room at the Westin because of the location and the reliable name brand (we frequently stay at Starwood Hotels and are aware of their company's standards). When I made the reservation, the only available rooms had 2 queen beds, which was fine with... more

Management response from
Shannon Kennedy, Marketing Manager

We apologize for not acknowledging the guest's birthday. It's possible that this note was never added to the reservation, so the front desk agent did not know it was a special occasion. Please let me respond to a few other items in the review. The guest did receive the room they reserved. Since we are a small property, we cannot...

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4 of 5 stars
Huntsville, Alabama
30 Aug 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I stayed at the Westin for a week at the end of August. This is a very hot time to visit - however, the time of year had its perks including no need for dinner reservations and easy access to any bar stool in town any time. And yes, we did try out a few. The hotel... more

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3 of 5 stars
Washington DC
26 Aug 2009 | Trip type: Couples

Hotel was overall quite clean. Westin beds are always nice, room was well appointed. There are pros/cons to the location of the hotel. The pros are that its VERY close to Duval street and all the nightlife/eateries. The con is that there is no beach out front! It is a marina. For $20/day you can use the private beach at... more

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The Westin Key West Resort & Marina Also Known As

  • Westin Key West
  • Key West Hilton
  • Key West Westin
Address: 245 Front Street, (formerly Hilton Key West), Key West, FL 33040