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All 42 Key West hotels

Hyatt Sunset Harbor Resort

200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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78%
Ranked #33 of 42 hotels in Key West
Most recent review
5 of 5 stars Reviewed 14 June 2013
Shay T Louisville, Kentucky, United States
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118 reviews from our community

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Date Rating
Louisville, Kentucky, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW

My bf and I stayed here for 7 days and it was awesome. The staff were very friendly and helpful. The room we stayed in was a studio and after reading some not so good reviews we were worried but honestly we were pleasantly surprised at how nice it was and roomy. The décor was nice and the bathroom was... More

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Cornelius, North Carolina
1 review
2 of 5 stars Reviewed 11 June 2013

I made reservations many months in advance on-line. I followed up with a phone call direct to the resort. They assured me I had the best room there at that facility for that room type (studio). We got there, it was right off a service street with delivery trucks, tarsh trucks and the like coming at early AM hours typically.... More

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Carlisle, Pennsylvania
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 June 2013

This was our 5th stay at Sunset Harbor and we enjoyed this as much as the rest. The location can not be beat. Walk out your door and you have your choice of a very relaxing pool area, the Weston harbor walk, sunset pier and the energy of Duval. Staff was always helpful and courteous. Had a 2 bedroom lockout... More

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See 4 more reviews by Questor79 for Key West
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
9 June 2013

Dear Questor79, Thank you so much for your kind review of Sunset Harbor. I have shared your feedback with our team and want to let you know that positive, encouraging comments like yours help to keep our team energized and enthusiastic! I also want to thank you for the detailed description of the 2-Bedroom lock-off unit you stayed. I'm sure... More

Tampa, Florida
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 31 May 2013

My family and I were staying at another Hyatt that was just down the street. We were instructed that we were allowed to use the pool facilities here because we were staying at a sister resort (and also were vacation club members). However, when asking the front desk staff about it, they very rudely told us that we were not... More

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See 11 more reviews by Kaylie M for Key West
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
2 June 2013

Dear Kaylie M. Please accept my apologies for the less than friendly response you received when you came to use our pool. At this time, we do not share reciprocal pool access with the Hyatt Key West, regardless of Residence Club ownership status. I have already reached out to the Hyatt Key West to clarify any confusion. I have also... More

Boynton Beach, Florida, United States
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 May 2013

Just spent 4 wonderful days at this premier location. Once you arrive and can find your room, not easy, trust me. You park your car and you can walk to everything! Our view was to die, for the staff was extremely helpful and friendly. Can't say enough about this place other than "We'll be back!".

Was this review helpful? Yes 4
See 7 more reviews by JoanneM2013 for Key West
Derek N, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review
26 May 2013

Thank you for your review. We are very pleased to know that you enjoyed your stay and the beautiful views Hyatt Sunset Harbor has to offer. We are also glad our staff could be of assistance to you. Thank you again and we look forward to your next stay with us. - Warm Regards, Nina Delgado - Front Office Manager More

Raleigh, NC
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 18 May 2013

We are Hyatt timeshare owners at Windward Point in Key West and exchanged into the Sunset Harbor. While we love windward point, on this trip my 75 year old mother-in-law came along with us and my nephew and 3 of his friends. We wanted to be walking distance to most everything. If you are at the windward point out by... More

Was this review helpful? Yes 2
See 9 more reviews by KmartRaleigh_NC for Key West
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
19 May 2013

Thank you so much for your thoughtful review of Sunset Harbor! It is very detailed and descriptive and will certainly be a great reference for any and all future guests. It's always nice to hear from an owner with the Hyatt Residence Club. I'm glad you were able to bring your family down and that everyone enjoyed staying at Sunset... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 May 2013

Was nervous due to reviews, but studio and property were great. Staff very friendly and location was great. Gave us early check and late check out. The property could not have been better. Location was key, no need to rent a car or scooter you can walk everywhere

Was this review helpful? Yes
See 3 more reviews by twohappydogs for Key West
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
19 May 2013

Thank you so much for your kind review of Sunset Harbor. I'm glad we were able to turn your quick weekend into a bit of an extended one with the early arrival and late check out! We look forward to seeing you again for another quick weekend some time very soon! You are always more than welcome here at Hyatt... More

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 12 May 2013 via mobile

We are driving home after a wonderful stay at hyatt sunset and I am still smiling. We have vacationed in KW for years and love this hidden gem. You are seconds from Truman Annex, Diving, mallorey square and The action on Duval. The great part is the hotel property is serene and quiet. The pool area is beautiful and never... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
19 May 2013

Thank you so much for your review of Sunset Harbor! I'm so happy that Nina was able to assist you with your vouchers and that you had such a wonderful stay! We look forward to welcoming you back on your next visit to Key West! More

Lakeland, Florida
1 review
2 of 5 stars Reviewed 9 May 2013

I don't know where these other people stayed at that said it was nice but NO!!! It's OLD and our room was S.M.A.L.L.! The minute you opened the door and steped in from the little foyer, you bumped into two chairs at the end of the bed. The tub was next to the bed and you had to move the... More

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
11 May 2013

I am so terribly sorry that you did not enjoy your stay with us. Please accept my apologies for the condition of your shower and for your experiences with our team members. We will certainly take the appropriate steps to correct any deficiencies to the unit you stayed in to ensure that it won't happen again for future guests. Thank... More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Don't listen to the reviews about studio being small they are far from it.Plenty of room huge bathroom with 2 person Jacuzzi tub.The property is beautiful and always clean.The front desk and all staff is great.You are right official street but fame enough away you don't hear anything.I don't know what the other reviewers were talking about.This is one of... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review
11 May 2013

Thank you so much for your heartfelt review of Sunset Harbor! I'm glad you enjoy staying in our Studios and that our Front Desk and other team members were able to make your stay memorable. We are certainly in a great location, but it's always nice to have team members who enjoy what they do too! More

 
 
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Additional Information about Hyatt Sunset Harbor Resort

Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Sunset Harbor Hotel
Hyatt Key West
Hyatt Sunset Harbor
Key West Hyatt
Address: 200 Sunset Lane, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotels in Key West
#23 Romantic Hotels in Key West
Price range (per night): ₹13,068 - ₹27,871
Official Description (provided by the hotel):
Condominium Resort with Victorian styling; situated in the heart of Old Town, overlooking the Gulf of Mexico. ... more   less 
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